The primary responsibility of the Traffic Control Officer is to represent The Venetian and The Palazzo Resort Hotel Casino to arriving and departing guests and direct traffic in the Porte Cochre. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino's policies, practices, and procedures.
Essential Duties & Responsibilities:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Identify and explain hotel features to guests.
Direct traffic on the front drive in a safe and efficient manner.
Performs other tasks as assigned by management.
Provide a service or assistance to meet the needs of a guest, client or customer.
Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
Comply with policies and procedures of the department or section in order to complete service satisfactorily.
Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
21 years of age
Proof of authorization/eligibility to work in the United States
High school Diploma or equivalent.
Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards
Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
Work varied shifts, including weekends and holidays
Previous experience dealing with customers one-on-one
Current DMV report
Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke
Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions
Must be able to:
Lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods
Las Vegas Sands Corp.