The Senior Rebalancing & Trading Associate for Ally Invest Advisors is primarily responsible for the execution of investing and rebalancing activities for the Managed Portfolio products. Specific duties for this role include daily trading for advisor accounts, monitoring and approving cashiering activities, billing accounts on daily/monthly basis, and required monthly/quarterly reporting. The role also involves processing, verifying and resolving all trading/settlement issues; rebalances; cash management; resolving complex errors; understanding model portfolio activity and daily monitoring of accounts. In addition, candidates should possess the ability to troubleshoot in real time issues with and have an in-depth understanding of ATLAS - Ally Invest Advisors' investment rebalancing system.
The candidate should understand common industry themes, have a strong desire to embrace and promote the Ally Invest Advisors mission statement, and comfortability explain complex concepts to clients and Representatives. The scope of expertise will run the full spectrum of overseeing complex trades, handling escalated communications, and mentoring/training employees.
The person is required to have excellent organizational skills with the ability to work in a fast paced, multi-tasked high pressure, securities market environment. Direct interaction with clients, other brokers, and internal support staff will be a part of the candidate's everyday routine. The ideal candidate should have strong client service, relationship building, and communication skills, and will have 5-7 years' experience in a Financial Brokerage Services industry.
Primarily responsible for the trading of Ally Invest Advisors accounts using ATLAS -- AIA's proprietary rebalancing system for automated investing.
Monitor and approve cashiering activities in accounts and execute requisite trades accordingly
Works with Ally Securities Trading & Margin teams to manage complex account situations
Answer questions on all trading activity, market analysis and portfolio rebalancing across Ally Invest
Assist Manager in supervising daily trading duties (completion and efficiency)
Assist Manager and Digital Product Owners with problem resolution in real time and monitor trade desk processes including order processing and handling, trade corrections, etc processed by other Ally Securities
Assist Manager of Trading with larger scale projects to evaluating order/system/issue behaviors
& independently identify ways to improve trade desk operations and procedures regarding issues or projects including product enhancements. This includes all aspects -- identification/data & research/solutions
Train, mentor and develop Broker Trainees and Client Service Representatives
Provide assistance to Ally Invest Advisor clients by answering phone calls and responding to emails and Live Chats in a professional manner
Monthly and quarterly reports with a strong knowledge of Excel.
Placing and/or facilitating execution of client orders, resolving complex customer trading issues
Assists customers with complex and advanced orders or with account questions; respond to customer inquiries on related issues; troubleshoot basic technical problems and/or escalate to supervisor or manager
Process information associated with clients account, research more complex issues to correct/minimize problems
Assists Representatives with high level trades requiring a subject matter expert or supervisor's approval
Assist in actively monitoring all channels of communication to ensure efficiency
Identify areas to improve client service or trading operational efficiencies and product enhancements
May be requested to partner with support and/or operations teams to perform requirement gathering or assisting in development of applications to improve accuracy and efficiency in the trading service environment
Communicate regularly with Supervisors, Managers, and Director
Assist Supervisors, Managers, and Directors as needed on special projects and/or assist with compliance and regulatory inquiries
Remain current on internal work processes, procedures and product knowledge
Work closely with other departments to expedite requests
Understand, comply, maintain and reinforce regulatory and firms policies and procedure/guidelines
Proven expertise and in Microsoft Desktop Operations systems (Windows 7, WindowsXP, Apple Mac OS X).
Expert experience in desktop trading tools
Demonstrate and exemplify Ally's LEAD Core Values
The job requires focused visual concentration in deciphering data and other information from a computer.
Work weeks may regularly exceed 40 hours, and may require the representative to support late night and weekend staff remotely and on site.
FINRA Series 7, 63 required and Series 65 preferred/or ability to obtain within 3 months
Ability to communicate effectively over the telephone/email and establish credibility and trust with a variety of clients.
3-5 years of prior investment or operations related experience.
Strong understanding and exposure to financial service/trading industry.
Strong understanding of trading platforms
Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet
Solid relationship building and ability to deal with internal/external resources.
Able to work independently and with a team to handle all issues while working under strict time constraints.
Able to work in high-pressure environment with strict SLA's and deadlines.
Detail and results oriented and able to prioritize tasks in a multi-task environment.
Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy and efficiency.
Strong communicator who can effectively process constructive feedback while always keeping the corporate and end user goals in mind.
Excellent oral and written communication with strong emphasis on grammar and strong desire to provide an exceptional customer experience.
Able to exercise independent thought and judgment and adapt to new tasks with little notice.
Must be confident and highly credible via e-chats, email, over the phone and in person.
Minimum 3+ years in client related support in the financial services or brokerage retail environment or related industry
Strong interpersonal skills are required.
Knowledge or experience working in financial services and/or other regulated environment is a plus
Bachelor's Degree or equivalent business experience
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Business Unit/Enterprise Function
Ally Invest, launched in May 2017, is the brokerage and wealth management offering from Ally. The offerings consist of a trading platform for self-directed investors, as well as a suite of automatically managed investment portfolios. The Ally Invest team is responsible for ensuring the technology and service of the platform with a focus on customer service and user experience.
Total Rewards Information
Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.
Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:
Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
Comprehensive wellness program with financial incentives designed to help you achieve your best health
Flexible health insurance options including dental and vision
Pre-tax Health Savings Account with generous employer contributions
Pre-tax dependent care and commuter benefits
Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled