Trades Dispatcher

What makes Milestone an amazing company to work for? When you join Milestone, you will be a part of a fast-growing organization that values having healthy, balanced home and work life, faith in something greater than yourself, and an attitude of excellence. Milestone is Dallas Fort Worths most trusted expert in plumbing, electric and HVAC. We specialize in providing a white glove service to our clients in need of services and repairs. If you like working with high performing, driven, passionate people in a supportive environment, then Milestone is the place for you!

WHAT YOU WILL DO:

• Communicate and provide direction for customers and technicians several times a day.

• Assigning calls to technicians based on specific criteria such as priority, skill level, or profitability.

• Making profitable/logistical proactive decisions, planning for success.

• Proactively scheduling and rescheduling calls as necessary to maintain the schedule.

• Processing the various form submissions from technicians, building calls, etc.

• Consider the wellbeing and happiness of our technicians, team members, and customers.

WHAT YOU WILL NEED:

• High School Diploma or GED

• Customer service and phone experience required.

• Experience using a computer and ability to type.

• Excellent communication skills.

• Excellent decision-making skills.

WHO YOU ARE:

• Independent and team oriented, creates synergy and confidence.

• Decisive and proactive. Goal oriented.

• Positive, open-minded, and fun to be around.

• Handles conflict resolution scenarios with minimal supervision.

• Comfortable in a fast-paced environment and in dealing with ambiguity.

• Always looking for a way to improve as a team member and a department.

WHY YOULL LOVE WORKING HERE:

• Opportunity to be a part of a team that cares about your personal life just as much as your professional life.

• You like having fun and being a part of an awesome work family.

• Opportunities for growth and development.