Trade Sales Support

Williams-Sonoma, Inc. Portland , OR 97228

Posted 3 months ago

Requisition Number: SS-15888

Area of Interest: Business Sales - Development

Organization: Corporate

Brand/Division: Shared Services

Position Type: Full-time


About the Team

The Trade Sales Support team supports key processes and functions essential to the Business Sales Division at Williams-Sonoma, providing front line assistance to both Trade customers as well as our regional Trade & Contract Account Executives.

About the Role

In the role of a Trade Sales Support Associate, you will deliver highly personalized customer service to Williams-Sonoma, Inc. national Contract and Trade customers by phone and email. This includes answering inquiries, fulfilling requests, entering and processing orders, resolving customer order issues, and providing an overall superior level of service to all Trade & Contract customers. You will be entering orders and maintaining accurate records within Salesforce.

You're excited about this opportunity because you will...

  • Greet customers by phone and email, delivering prompt and exceptional levels of customer service at all times.

  • Process transactions and other operational procedures accurately and efficiently within Salesforce.

  • Provide sales support to Trade & Contract Account Executives by generating quotes, assisting in the processing of sales, and fielding questions.

  • Identify customer needs and assist with product selection by providing appropriate product choices, related items, and additional information as needed.

  • Complete customer order entry efficiently and accurately. Analyze and communicate product estimate ship dates.

  • Provide customers with follow-up service including; status checks, change orders, damaged, and displaced orders.

  • Provide exceptional level of service by responding to concerns and questions politely and accurately, and represent Williams-Sonoma Inc. with integrity in all interactions.

  • Provide appropriate product feedback to managers or via other established process on trends, customer requests, product performance, and inventory issues.

  • Perform other duties as assigned.

Why you will love working at Williams-Sonoma, Inc.

  • We're a successful, fast-growing company with an entrepreneurial vibe

  • A technologically and data-driven business

  • Competitive salaries and comprehensive health benefits

  • We're at the forefront of tech and retail, redefining technology for the next generation

  • We're passionate about our internal and external clients and live/breathe the client experience

  • We get to be creative on a daily basis

  • A smart, experienced leadership team that wants to do it right and is open to new ideas

  • We believe in autonomy and reward taking initiative

  • We have fun!


We're excited about you because you have...

  • 2-3+ years of experience working in a sales or a Customer Service environment.

  • A minimum of a High School diploma (required), with higher education level preferred.

  • You have strong organizational skills with good attention to detail and accuracy.

  • Excellent speaking, writing, reading comprehension, and active listening skills.

  • You have demonstrated the ability to communicate effectively with a variety of internal and external customers/clients/business partners.

  • You are comfortable multi-tasking, utilizing various computer systems concurrently, in a fast-paced work environment.

Technical Competencies required:

  • Experience using business applications such as MS Windows and MS Office including Excel and Word.

  • Prior software experience / knowledge in Salesforce (or other CRM system), and MS AX (DAX) highly preferred.

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

This role is not eligible for Visa sponsorship or relocation assistance.

Williams-Sonoma Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: Portland Oregon

Job Segment: Sales Support, Retail Sales, CRM, Sales, Retail, Technology

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Trade Sales Support

Williams-Sonoma, Inc.