Company: Oak Street Health
Title: Referral Specialist/ Third Party Services (TPS) Coordinator - Central team
Location: 1420 Kensington Rd. Oak Brook, IL
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patient's communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio. At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.
For more information, visit http://www.oakstreethealth.com
Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensure they are happy with their experience. The Third Party Request Coordinator Team is responsible for delivering excellent, high-touch assistance to our patients everyday.
TPS Coordinators are responsible for managing the day to day referrals and diagnostic orders for Oak Street Health patients to see specialists outside the clinic. They interact with the clinic teams and our payer partners to ensure that patients access the care they need in a timely manner.
Updating patient information and making changes in electronic medical record platform
Scheduling appointments within electronic medical records platform
Communicating referral & authorization information to patients
Obtaining authorization (when required) for all third-party requests
Requesting medical records, submitting appropriate clinical documents to specialist offices, and uploading documents into electronic medical record platform
Assembling information concerning patient's' clinical background and referral needs
Scheduling specialist appointments and/or diagnostic orders as needed
Manage access to and information in multiple payer portals
Work in multiple electronic systems as needed
Other duties, as assigned
What we're looking for
We're looking for motivated candidates with:
Flexible and positive attitude
Organized and able to manage competing priorities
Strong computer skills and basic knowledge/familiarity with Microsoft Excel
Strong communication and customer service skills
Resourcefulness in problem solving
Able to follow through with delegated tasks with accountability
Health plan or provider order entry experience helpful
Some knowledge of medical terminology and/or medical coding a plus
High level of integrity
Proficient PC skills
College degree preferred, some college required
US work authorization
Why Oak Street?
Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:
The opportunity to be part of a hyper-growth company, focused on changing the future of healthcare.
Paid vacation/sick time, retirement options, as well as health, vision and dental benefits
Brand new, beautiful working environment
Supportive and fun culture
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.
Oak Street Health