TPA Operations Sr Consultant

Athene West Des Moines , IA 50398

Posted 2 months ago

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.

Purpose:

Works with Third Party Administrators (TPAs), business partners and business stakeholders across the company.

Accountabilities:

  • Works independently with minimal direction

  • Monitors financial and nonfinancial TPA transactions to ensure accurate reporting on monthly service performance reports and audit requirements

  • Provide oversight, training and assistance to TPA Specialists

  • Handles Monthly Service Calls with TPAs

  • Researches and responds to general requests and inquiries from internal stakeholders, TPAs, agents & some policyowners about products, processes, policy information, within required turnaround times

  • Conducts research to identify root causes of service issues and errors, monitor trends, identify recurring issues, and determine appropriate corrective action to prevent future occurrences at TPAS

  • Review test results of system changes/process improvements at TPAs & approve move to production, suggest changes to system when needed

  • Assists in the development and documentation of internal/external processes, policies & procedures

Qualifications and Experience:

  • Bachelor's degree or equivalent experience

  • 4 + years of insurance experience required

  • Understanding of life and annuities

  • Skilled at creative thinking, decision analysis, problem solving, and systems thinking

  • Ability to demonstrate experience in identifying, researching, quantifying and developing logical and creative solutions to problems

  • Excellent communication skills both verbal and written

  • Leadership & management skills

  • Skilled at managing and addressing conflict

  • Proficiency with Microsoft Windows and Office suite

  • Builds and fosters relationships with key contacts throughout the organization

  • Works effectively with all levels of the organization

  • Works effectively with outside consultants and vendors

  • Able to influence without formal authority

NOTE: Successful candidate will be required to complete a pre-employment background check.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.

Athene is a Military Friendly Employer! Learn more about how we support our Veterans.

Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.


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