Toyota Service Advisor

Martin Automotive Group is searching for a Service Advisor to join our team at our Toyota Cleveland Heights location! We believe our continued success and future growth is attributed to our employees.

Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend needed maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and updating customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

• 2-3 years experience in a dealership environment

• Dealertrack & Xtime experience preferred but not required

• Must have high school diploma or GED

• Proven record of achieving exceptional Customer Satisfaction

• Above average energy level

• A desire for a long term career with a growing organization

• Personal and professional integrity

• Top Pay for Experienced Advisor

• Growth Potential

• Medical, Dental, Vision, Life Insurance

• 401k

• Paid Holidays

• Weekly Paychecks

Service Advisor, Advisor, Service Writer, Customer Service, EOE

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