Tower Operations Director

Pearce Services Phoenix , AZ 85002

Posted 2 months ago

POSITION: Tower Operations Director

LOCATION: Can be located in Phoenix, AZ; Rancho Cucamonga, CA; (So Cal); Sacramento, CA; or Kansas City, MO

PEARCE SERVICES is a leading national provider of operations, maintenance, and engineering services for critical renewable energy and telecommunications infrastructure across the United States. Pearce offers innovative, tech-enabled services across its three brands: Pearce Services, MaxGen Energy Services, and World Wind & Solar -- each with a strong reputation in their respective high-growth market. Learn more at


The Tower Operations Director will be responsible for making sure that Construction Projects are profitable and run efficiently; conducts performance evaluations on technicians; updates to the customer in a timely manner with correct updates and solutions to lingering problem sites. Maintain schedule for all work and run according to the customers schedule and demands.


  • Develop, implement, and review operational policies and procedures that impact the Tower Service lines

  • Maintain thorough knowledge and understanding of all applicable Contract Documents, including but not limited to General Contract Agreements, Subcontracts, and pricing agreements

  • Work with leadership and finance teams to review data for the purpose of bidding/quoting new work and contract renewals. Submit and monitor bids along with change and increase requests. Attend bid walks when necessary.

  • Coordinate project kickoffs to establish ways of working processes from start to finish. Develop comprehensive project plans to be shared with clients and internal staff members. Track project performance, specifically to analyze the successful completion of short- and long-term goals

  • Ensure that requisitions for subcontracts and purchase orders are prepared and submitted on a timely basis

  • Maintain project schedule, incorporating dates and times for Owner decisions, availability of design information, procurement of materials and subcontracts, lead times for fabrication, and field installation, is established and maintained. Oversee that the prescribed quality control measures are implemented and maintained throughout the project

  • Attend daily/weekly client meetings to establish performance expectations, holding leadership accountable for what is promised. Follow up with leadership and clients as required

  • Oversee budgeting, reporting, planning, and auditing

  • Identify KPIs and attend weekly meetings to review each metric

  • Meet budgetary objectives and adjust project constraints based on financial analysis

  • Work with the field management teams to help grow and increase gross profit. Perform billing reviews on jobs showing low profitability

  • Maintain excellent customer service through professional image presentation including vehicles, tools, and equipment. Responsible for good working conditions of vehicles, tools, and equipment

  • Make sure everyone is working in a safe environment and have the proper safety equipment needed for the specific job

  • Complies with all specifications, industry standards, safety rules, and regulations and company policies and procedures


  • Experience in management, operations, and leadership within the telecommunication or utility industries (a plus). Has run crews previously (a must-have)

  • Strong technical aptitude with cellular communications

  • Experience as a high tower technician (helpful but not a must-have)

  • Experience in tower troubleshooting (helpful but not a must-have)

  • Bachelors degree in Operations Management, Engineering, Business, Computer Science or related field

  • Construction management skills including CAD/design review, implementation, and project management. Understand the technology for leasing, zoning, permitting, and implementation

  • Experience with process improvement and inventory control, PMP Certification, Advanced time management, and analytical skills

  • Logistics experience (a plus)

  • Experience in problem-solving, coordinating and resource management

  • Ability to communicate up and down: to team members as well as the ability to communicate to senior leadership and Board

  • Ability to lead proactively and positively

  • Sound analytical skills; good interpersonal contact skills; deal effectively with customers in person or on the telephone; ability to listen to customer needs or complaints; communicates effectively orally; professional in all circumstances with the customers; good customer service skills; highly collaborative team player.

  • Ability to build consensus and relationships among managers, partners, and employees.

  • Excellent client-facing communication skills

  • Solid understanding of financial management

  • Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management

  • Needs to have a working knowledge of environmental and safety rules and regulations.

  • Working knowledge of MS Office (Excel, Word, and Outlook)

  • Valid and clean driver's license (required for company vehicle)


Pearce offers a family-friendly, innovative and positive culture with work/life balance, opportunities for career growth, competitive compensation, and a comprehensive benefits package including health, dental, vision, life insurance, PTO, and a matching 401K plan.

Pearce Services believes in strength through diversity. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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