Tow Truck Driver

Here at IAA Holdings, our Tow truck drivers will be responsible for providing best-in-class towing service for the organization. Drivers are responsible for the inbound and outbound towing of light duty vehicles - including motorcycles, travel trailers, and various other vehicles that can be fixed to a standard ball hitch - for a diversified customer base.
The pickup and delivery of vehicles according to due dates for all work assigned through the IAA Dispatch Team is essential. Drivers will provide status updates to customers and dispatchers and will perform all communication, paperwork, condition reporting, and imaging required, including title verification, as necessary.
Drivers will be responsible for meeting performance goals as outlined by management and ensuring the safe and damage free towing of customer vehicles. In this role, drivers will be required to perform minor mechanical functions to ensure safe operation of the tow truck and proper towing of vehicles. Drivers will operate company vehicles in a safe manner and maintain compliance with safety regulations as well as federal, state, and local licensing requirements.
Drivers will be required to travel to Catastrophe events, which can require deployment for multiple weeks, as directed by management. Advance notice of the need for travel will be provided by management, but due to the nature of catastrophe events, advance notice could be limited.
Key Responsibilities:

Safely operate company tow trucks and tow light duty vehicles without causing damage to vehicles in tow.
Perform pre and post trip inspections to ensure towed vehicles are not damaged.
Safely tow customer vehicles.
Perform pre and post trip inspections to ensure tow trucks are in good working order and comply with all safety requirements.
Collaborate with the IAA Dispatch Team and be a positive influence.
Provide excellent customer service.
Record all pickup and delivery events, and capture all necessary information, including images, on the IAA Tow App.
Verify title information when title pickup is required with the assigned vehicle and communicate any discrepancies with the IAA Dispatch Team.
Ensure all assigned tow jobs are completed on, or before, the due date.
Other duties as assigned per business needs.

Required Skills:

Possess a valid Drivers License
Minimum 1-year towing / transport experience
Willingness to work 12-14 hr. shifts including weekend and holidays (this role is overtime eligible)

Competencies:

Must be attentive and drive with care.
Must possess route planning and efficiency skills.
Ability to deal with hazards and obstructions when presented.
Customer service skills.
General mechanical knowledge of trucks and automobiles.
Detail oriented.
Excellent written and oral communication skills.

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA Holdings, LLC:
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.