Tour Guide

Job Description Job Description Chipton-Ross is seeking 8 Visitor Relations Spec Bs for a contract opportunity in Mukilteo, WA. This position is 100% ONSITE BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE): o 1 or more years' related work experience in a role which required strong customer service and communication skills o Experience with a role that requires presenting, training, teaching, or acting in a client facing environment o Experience working in a team environment o Proven reliability, punctuality and regular attendance o Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays o Must be able to work in standing or walking positions for up to six (6) hours per shift POSITION RESPONSIBILITIES o Engages customers enthusiastically; supports all aspects of visitor experience to enhance the client's brand and products. Actively creates exceptional experiences for a diverse audience. o Creates a positive impression of the client, reflecting client values in all activities and in all contact with the public. o Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Company news. o Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees. o Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs. o Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites. o Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed. o Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations. o Current required schedule: Thursday through Monday, 100% onsite. o Punctual attendance and compliance with daily team rotation and break schedules o Ability to speak intermittently for 90 minutes at a time, 3-4 times daily o Professional written and verbal communication skills, information retention skills PHYSICAL REQUIREMENTS: o Frequent walking on various surfaces and standing o Occasional stair climbing/descent o Occasional to frequent sitting o Occasional grasping/handling and keyboarding/mouse use o Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting o Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment Training and Competency Requirements: o Successful training completion is a contingency of employment. o Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. o Proficient with gallery and exhibit content and actively engages with visitors to share information accurately. o Facilitates interactive experiences with general public, groups and event guests as requested. o Proactively addresses and/or reports safety issues or concerns. o Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations. o Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings. o Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all client and client Brand Experience policies and procedures. o Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus. o Proficient with ticketing system and functions, and other locations as trained and assigned. o Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require. o Completes mandatory training assignments in a timely manner and participates actively in team training and meetings. o Other duties as assigned. PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE): o Six months' experience giving public tours and/or public speaking o Six months' experience with technology related to events, exhibits, or POS o Proficient with Microsoft Office tools o Any experience with our client and/or Future of Flight o Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate2 years' related work, Bachelor, etc.). Dress Code: o Business casual appearance standards o Footwear must meet factory safety requirements REQUIRED EDUCATION: Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate). Education must be accredited. WORK HOURS: FULL TIME/FIRST SHIFT 8:00 AM - 6:00 PM (33-40 hours/week Thursday-Monday)