Tour Director - Togwotee Adventures Visit

Aramark Corporation Moran , WY 83013

Posted 2 months ago

Overview

About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description

Our Leisure group within SLC specializes in serving consumers; recreational and entertainment needs in national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions.

The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this country's most pristine protected lands and national parks.

We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Some of the national and state parks in which we operate include:

  • Asilomar Conference Center, California

  • Denali National Park, Alaska

  • Glacier Bay, Alaska

  • Lake Powell Resorts and Marina, Arizona

  • Zephyr Cove Resort & Marinas, Nevada

  • Mesa Verde National Park, Colorado

  • Olympic Peninsula, Washington

  • Togwotee Mountain Lodge, Wyoming

ESSENTIAL FUNCTIONS:

The Tour Operations Manager oversees all aspects of the Cruise Tour Operations at both Zephyr Cove Resort and Ski Run Marina to include the MS Dixie, Tahoe Queen and Tahoe Paradise. The manager oversees profitability, staffing, maintenance, special projects, and food and beverage. The manager works cohesively with the other department managers and project management to ensure overall goals and vision of the organization is met. Additionally, the Tour Operations Manager oversees the Sunset Bar and Grill at the Zephyr Cove location.

Responsibilities:

  • Ensure proper staffing for every event.

  • Ensure all Front and Back of House Staff properly trained to ARAMARK and regulatory standards

  • Ensure food & beverage standards are met consistently. Work with culinary team to ensure consistent quality and speed of service.

  • Participate along with Executive Chef to plan and implement menu as applicable

  • Participate along with Special Event and Marketing Staff to ensure expectations of guests are met at every event.

  • Participate actively in all regulatory matters, DOT/Coast Guard.

  • Develop and maintain mutually beneficial business relationships with clients. Focus on retaining existing business and building base business.

  • Review financial statements and data, utilizing financial data to improve profitability. Prepare and control operational budgets.

  • Manage Food and Beverage Operations to the ARAMARK Food Fundamentals Standards.

  • Drive high performance meetings and strong communication plans. Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.

  • Manage customer support by following Be the Difference guidelines as well as Sales and Marketing activities.

  • Respond quickly to customer concerns and correct potential problems before they affect the guests. Consider customer satisfaction and return business to be of the utmost importance.

  • Collaborate with General Manager and ARAMARK leadership in the development of strategic plans for operation. Implement and manage operational plans.

  • Uphold company food safety standards, food handling and sanitation requirements to ensure the health and safety of our customers and employees. Inspects food facilities as needed.

  • Create, develops and execute maintenance projects and capital plans for operation. Responsible for bid processes, project submittal and project management.

Qualifications

Qualifications:

  • Bachelor's degree in Business Management or similar subject.

  • Organizational effectiveness and operations management.

  • Business and management principles and practices.

  • Project management principles and practices.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Night Auditor Togwotee Lodging

Aramark Corporation

Posted 5 days ago

VIEW JOBS 12/6/2019 12:00:00 AM 2020-03-05T00:00 Overview About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter. Description Position Summary: The Night Auditor is responsible participating in operating a traditional 24-hour, seven days a week, hotel-style front desk and concierge operation that provides guest services so each staff member and guest has a positive experience with the facilityAnswers external and internal telephone calls taking and delivering messages as needed. Essential Functions: * Perform all Guest Service Agent duties when required, demonstrate outstanding guest service skills and resolve any guest situations that may arise during the night * Collect and compile daily cash and sales data from all outlets utilizing Microsoft Excel and various Point Of Sales and Property Management System software programs * Prepare daily revenue management reports on a timely basis each morning * Provide information to managers regarding revenue and cash transactions for their outlets upon request * Work with Guest Service Agents and Front Desk Supervisor as needed * Field multiple line phones and take messages when no operator is present * Other duties and tasks as assigned by manager Qualifications * Demonstrates interpersonal and communication skills, both verbal and written * 1-year experience as a Guest Service Agent or experience in a service position preferred * Must have the availability to work flexible hours (weekends) based on the occupancy demands * Understanding of Microsoft applications, including but not limited to, Outlook, Word, PowerPoint, and Excel * Basic arithmetic skills – able to learn auditing functions, systems and processes Aramark Corporation Moran WY

Tour Director - Togwotee Adventures Visit

Aramark Corporation