Tour Coordinator

Universal Technical Institute, Inc. Exton , PA 19341

Posted 5 months ago

Position Summary

The Tour Coordinator is responsible for providing campus tours to prospective and future students that are considering attending Universal Technical Institute. The Tour Coordinator often serves as the first impression of UTI, therefore, the ability to establish credibility and rapport quickly is critical for success in this role. Additionally, the person in this position must be friendly and genuinely interested in the needs of others, ranging from potential students and their families to other employees at UTI and our industry partners.

The ideal candidate for this role will be able to work well with others in a fast-paced environment. Detail-oriented work is also a focus of this job, and those details need to be handled quickly, correctly, and efficiently in order to maintain and grow relationships with external and internal customers.

Outside of giving campus tours, this position may also serve as a backup receptionist and provide support to admissions leadership in the areas of events and data entry.

Principle Accountabilities & Deliverables

  • Works with Admissions Directors and representatives in Scheduling, coordinating and delivering professional tours of the location for prospective and enrolled students/families.

  • Provides feedback to necessary parties regarding tours, high school visitations and other visitors as needed.

  • Maintains and relays current knowledge of course offerings and campus activities.

  • Maintains accurate records of visitors that have toured.

  • Manages inventory levels of marketing and promotional materials for the admission department

  • Maintains a professional environment in lobbies and tour rooms.

  • Assists Admissions Manager/Supervisor of Admissions Support or Home Office Admissions in paperwork and duties that support the admissions teams

  • Assists Admissions Manager/Supervisor of Admissions Support or Marketing in on or off site events as necessary.

  • Other duties as assigned.

Knowledge, Skills, & Abilities

Education / Experience

  • High School diploma/GED and/or college degree preferred

  • 2-3 years of customer service experience

  • Sales experience preferred


  • Excellent interpersonal communication skills both verbal and written

  • Knowledge of personal computer software applications including Word, Excel and Access

  • Ability to maintain professional Image and work environment

  • Ability to organize, plan, prioritize and follow through on work to ensure deadlines are met.

  • Confidence in public speaking

  • Bi-lingual preferred (English/Spanish)


  • Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday

  • Must be able stoop, kneel, crouch, or crawl 5% or less of the workday

  • Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday

  • Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.

  • Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.

Work Environment

  • Work is performed indoors in a climate controlled environment.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Homegoods Merchandise Coordinator

The TJX Companies, Inc.

Posted 4 days ago

VIEW JOBS 10/15/2019 12:00:00 AM 2020-01-13T00:00 Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Posting Notes: HomeGoods Store 0461 || 436 W. Lincoln Highway || Exton || PA || 19341 Job Summary: Responsible for ensuring the execution of merchandise presentation plans and priorities for assigned departments. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities: * Role models exceptional customer service * Creates a positive internal and external customer experience * Promotes a culture of honesty and integrity; maintains confidentiality * Accurately processes and prepares merchandise for the sales floor following company procedures and standards * Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards * Maintains current, fresh, and fashionable features * Takes an active role in training and mentoring Associates on merchandise guidelines, protection standards and established best methods * Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides period progress updates * Processes cash register transactions accurately and efficiently according to established policy and procedure * Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store * Provides and accepts ongoing recognition and constructive feedback * Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs during customer interactions * Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and supports maintenance of a risk-free environment * Performs other duties as assigned Requirements: * Able to work a flexible schedule to support business needs, including nights and weekends * Superior organizational skills with attention to detail * Capable of handling multiple tasks at one time * Ability to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors to accomplish tasks * Capable of lifting heavy objects with or without reasonable accommodation * Strong communication skills * Ability to train others * One year retail and 6 months of leadership experience At HomeGoods, we embrace the unknown—with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different—here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense. Discover Different means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: HomeGoods Store 0461 || 436 W. Lincoln Highway || Exton || PA || 19341 Nearest Major Market: Philadelphia Job Segment: Merchandising, Retail Sales, Cashier, Supply, Retail, Hospitality, Operations The TJX Companies, Inc. Exton PA

Tour Coordinator

Universal Technical Institute, Inc.