Tools Developer, Productivity

Gigamon Santa Clara , CA 95051

Posted 2 months ago


Gigamon is seeking a skilled developer with 3+ years' experience in application and tools development with networking devices. Experience working in a Technical Support organization is strongly desired.

The successful candidate will be responsible for working with our Technical Support Engineers, Staff Engineers, and Professional services Engineers to design, build, deploy and maintain tools that assist us in providing world-class support to the Gigamon community. Flexibility, creative problem solving, desire to share knowledge, and the ability to interact with different levels of management and people with different personality styles is necessary. The Productivity Tools Developer must excel in innovative software design and have strong technical expertise to quickly understand the intricacies of the Gigamon product portfolio, SFDC platform, API calls, and construct complex data sets. The Developer must have a stellar record of enabling teams to work more effectively and developing tools with the highest ROI.

Primary Tasks:

  • Design and implement tools that empower Gigamon Technical Support Engineers to be more productive and effective in supporting our customers.

  • Design and develop new network diagnostic tools to assist in the analysis of customer issues.

  • Review Feature Submissions for test scenarios requiring tools and automation.

  • Collaborate with Development Engineering to productize internal tools as customer facing applications on the Gigamon Support site.

  • Intimately understand the daily tasks and needs of Technical Support to aid in optimizing the efficiency of the tools.

  • Drive concept through execution of select design and usability initiatives through exploration and finishing of mockups, and prototypes of Support tools.

  • Conduct usability tests to solve problems with interfaces and improve usefulness.

  • Ensure on-time delivery of deliverables and milestones each release.

  • Provide technical solutions that are sustainable, supportable and transitioned to the infrastructure support team.

  • Evaluate third party applications for integration and implementation into existing business portfolio.

Required Experience:

Knowledge/experience of high-tech service/support industry, specifically

  • BS in Computer Science or equivalent work experience.

  • 3+ years of software development experience for a technical support audience.

  • Strong UNIX experience.

  • Solid software developer and debugging skills, with experience with Python, PHP,

C/C++ and/or Java.

  • Understanding of the Web technology stack (TCP/IP, HTTP, HTML, JavaScript, CSS)

  • Ideally have a solid understanding of networking, security and cloud products. Experience with Gigamon products is strongly preferred.

  • Thorough understanding of interactive design and user interface design principles.

  • Providing excellent customer service to both internal and external customers.

  • Demonstrated teamwork and experience working with cross-functional teams.

  • Excellent interpersonal and communication skills.


  • Motivated by the challenges and rewards of a fast moving company.

  • Ability to clearly communicate ideas and abstract concepts.

  • Utilizes a logical approach to identifying, analyzing, and solving unique challenges.

  • Ability to accurately translate business requirements into technical design specifications.

  • Proven success in delivering complex technology solutions.

  • Able to multi-task and perform well under pressure.

  • Willing to work with of off-the-shelf enterprise software packages with a minimum of customization.

  • Able to lead a project's technical architecture, design, and implementation.

  • Able to make wise tradeoffs in design approach and scope to meet aggressive deadlines.

  • Able to write clear and concise technical design documents.

  • Able to work on multiple projects simultaneously.

  • Detail oriented, adept at solving problems, and able to work independently within a team framework.

  • Fast, efficient, and tenacious.

  • Strong written and oral communication skills.

  • Prefer environments valuing individual initiative.


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Tools Developer, Productivity