Dollywood Parks & Resorts Pigeon Forge , TN 37868
Posted 1 week ago
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Tolls Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Tolls Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Tolls Attendant is responsible for all aspects of the toll booth operation, to include safety, friendliness, cleanliness and line speed within assigned areas.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Greet guests and initiate friendly interaction. Provide guest excellence, which exceeds expectations, answers questions, and provides park information
Effectively use empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
Effectively perform in the role of Tolls Attendant to include (but not limited to):
Accurately selling parking tickets and processing online sales
Efficiently process cash and credit card transactions in accordance with accounting procedures
Provide directions to meet Guest needs for refunds, exchanges and other special needs
Manage cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily
Promote the value of Preferred and Valet Parking
Facilitate traffic in areas of responsibility to ensure smooth and consistent flow of traffic
Complete daily written reports and turn in any necessary paperwork to Cash Office
Operate vehicles/work each position in all weather conditions
Maintain a sense of urgency toward area of operation to reduce Guest wait time
Use time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
Assist with other areas in parking as needed/requested by Management
Wear, keep clean and maintain a themed costume issued by Dollywood
Perform special projects as directed by Management
Attend all required Training Classes and Meetings
Comply with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
Visually observe guest actions during operation to prevent safety hazards
Initiate friendly interaction with guests
Work varying hours and at different areas when needed
Maintain confidentiality at all times
Follow all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time
Education and Experience Requirements
Must be minimum of 14 years of age
Must be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors
Must successfully complete a pre-employment background check including drug screen
Knowledge, Skills, and Abilities
Must be able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
Must be willing to constantly improve
Must smile, maintain eye contact and must be aggressively friendly
Must have professional appearance with good personal hygiene
Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions
Must promote and support a "team" work environment by cooperating and helping co-workers
Must adapt to changes easily
Must tolerate a fast-paced, hectic environment
Must show appreciation to others
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to remain attentive and alert
Excellent verbal communicator - accurate, consistent and detailed
Able to display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions
Able to maintain good personal hygiene and report in a clean costume
Able to get along with other employees to work out problems and resolve conflicts
Able to work cooperatively with others
Able to comprehend instructions and retain information
Able to learn additional ticketing system functions
Ability to move about and react quickly in emergency situations
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Give two weeks' notice for requested days off and have all necessary schedule changes approved by leadership
Able to tolerate a fast-paced, hectic environment
Ability to tolerate stress due to job responsibilities and serious consequences of making an error
Able to operate a fire extinguisher
Able to tolerate detergents and chemicals
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to report to work without being under the influence of or smelling of alcohol
Able to lift 50 lbs
Must be willing to perform other work functions as assigned
Able to work outdoors
Ability to memorize safety standards & scripted material
Ability to memorize cash handling procedures
Above average attention to detail and accuracy of information
Must be able to learn computer, Ticket Sales System, computer scanning equipment, and printer equipment
Must be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Dollywood Parks & Resorts