The To-Go Hospitality position performs Guest service by keeping the To-Go area clean and properly set up, ensuring that all Guests receive prompt attention, have their orders promptly prepared and ready for pick-up, operating the Carry-Out Counter; acting in a manner that conveys the highest possible degree of hospitality. The Off-Premise Specialist cheerfully serves Guests by offering them assistance in placing their To-Go or catering orders. This is done by having a thorough knowledge of all menu items and how these are served.
Responsibilities and essential job functions include but are not limited to the following:
Performs Guest service by accepting payment from guests, providing information about the store and acting in a manner that conveys the highest degree of hospitality
Perform Carry-Out Counter responsibilities through a shift. Read and understand restaurant Guest checks. Understand the to-go order process and ring up Guest checks in a timely manner.
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Cracker Barrel Old Country Store
Make decisions and solve problems in the interest of 100% Guest satisfaction
Greet Guests in a friendly manner.
Move between the Carry-Out Counter and kitchen based on where the Guests are in order to meet their needs, with a sense of urgency.
Be fully familiar with the operation of the cash register equipment, including replacement of receipt paper.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example
Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems
Follows Cracker Barrel Old Country Store operational policies and procedures to ensure the safety of all employees and guests during each shift.
Answer the telephone in a pleasant manner and ensure the Guest's needs are met.
Maintains a clean and organized workspace
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards and cash handling and store safety and security, with or without reasonable accommodation
Engage with and understand our Guests, including discovering and responding to Guest needs through clear and pleasant communication
Comply with a dress code that prohibits displaying tattoos on face or throat.
Available to perform many different tasks within the store during each shift
Read, write and comprehend the English language
Stand for long periods of time
Lift, load and carry a maximum of 40 pounds
Work with cold and extremely hot food products, utensils, dinner plates and glassware
Working knowledge of math, numbers, money counting and making correct change
Work at a pace consistent with changing business volume and demands
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Cracker Barrel Old Country Stores