TMS Officer I

Bbcn Bank Los Angeles , CA 90009

Posted 2 months ago

Position Information

Job Title: TMS Officer I

Department: TMS Operations Dept.

FLSA Status: Non-Exempt

Reports to: Treausry Mgmt. Srvc Mgr

Full/Part Time Status: Full-Time

Work Location: 3731 Wilshire Blvd #450 LA, CA 90010

Travel Requirement: 0%-10%

Education

Minimum Education Level: High School Diploma

Combination of Experience and Education can meet the job requirements: No

Language Requirement

English: Written: Intermediate Verbal: Conversational

Korean: Written: Intermediate Verbal: Conversational

Computer/Systems Knowledge Requirements

Microsoft Outlook: Intermediate

Microsoft Word: Intermediate

Microsoft Excel: Intermediate

Microsoft PowerPoint: Intermediate

Responsibilities & Duties

  • Support back office treasury management activities and processes.

  • Provide professional communication & customer service skills in both telephone and email support to TMS clients.

  • Strong detail orientation.

  • Represents the Bank to clients in a courteous and professional manner.

Job Qualifications/Requirements

  • Required: One to two years previous administrative / clerical experience or banking experience.

  • Required: Previous customer service experience.

  • Preferred: Excellent Korean and English written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing in person, and over the phone.

  • Preferred: Ability to respond effectively to the most sensitive inquiries or customer complaints.

  • Preferred: Ability to work effectively with individuals and groups across the company to manage internal and external customer complaints.

Physical Demands

Lifting/Carrying

Under 10 lbs: Occasional (1% - 33% of the time)

Pushing/Pulling

Under 10 lbs: Rarely (Less than 1 hour per week)

Twisting/Turning

Reach over shoulder: Rarely (Less than 1 hour per week)

Reach over head: Rarely (Less than 1 hour per week)

Reach outward: Rarely (Less than 1 hour per week)

Climb: Rarely (Less than 1 hour per week)

Crawl: Rarely (Less than 1 hour per week)

Kneel: Rarely (Less than 1 hour per week)

Squat: Rarely (Less than 1 hour per week)

Sit: Constant (Over 66% of the time)

Walk-Normal Surfaces: Constant (Over 66% of the time)

Walk-Uneven Surfaces: Rarely (Less than 1 hour per week)

Walk-Slippery Surfaces: Rarely (Less than 1 hour per week)

Stand: Occasional (1% - 33% of the time)

Bend: Occasional (1% - 33% of the time)

Driving

Automatic Trans: Occasional (1% - 33% of the time)

Standard Trans: Occasional (1% - 33% of the time)

Other

Keyboard/Ten Key: Constant (Over 66% of the time)

Fingering (fine dexterity): Rarely (Less than 1 hour per week)

Handling (grasping, holding): Rarely (Less than 1 hour per week)

Repetitive Motion Hands: Rarely (Less than 1 hour per week)

Repetitive Motion Feet: Rarely (Less than 1 hour per week)


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TMS Officer I

Bbcn Bank