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T-Mobile Mobile Associate - Retail Sales
Odessa , TX 79765
Posted 4 weeks ago
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Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training. This role is non-commissionable, Mobile Associates are learning and preparing for the next step in their career with us as Mobile Expert which typically takes 90 days or less. But don't worry, Mobile Associates are eligible for a potential Mobile Expert Certification Bonus if you pass within 90 days of your start date. Plus, you'll become commission eligible once you become a Certified Mobile Expert. Yup, we are serious about your success and this allows us to ensure you are set up to be a successful Mobile Expert.
Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
- Helping customers pick up right where they left off on their shopping journey, whether online, through Customer Care or in-store.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IoT) devices.
- Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
- Approaching service and sales needs with patience, honesty, and empathy.
Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate: How our ever expanding-coverage stacks up in our customers neighborhood, providing them with a lightning-fast LTE network!
- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.
- Completes training on T-Mobile in-store experience, new skills, and processes, knowledge of systems and reference resources.
- Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and hand-off small business leads.
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
- The desire to be a part of the game-changing T-Mobile store team.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Effective at balancing customer experience and performance goals.
- Medical, Dental & Vision
- Mobile Associate Ready! Training Bonus Program
- Competitive Commission Plan when you become a Certified Mobile Expert
- T-Mobile Mobile Service Discount
- Perks @ Work
- Volunteer Time Off
- Growth & Development