TMI Service Technician 3

Perform Maintenance of HVAC Equipment: Repair and replace defective equipment, components, or wiring. Intermediate - advanced independent diagnostics, troubleshooting, pipefitting, and brazing of CAT I, II, and III equipment. Specific equipment responsibilities include, but are not limited to the following (Category I): Water-cooled single and dual centrifugal chillers up to 200- 2700 tons, Screw chillers up to 400 tons, Air-cooled chillers up to 530 tons, Centrifugal screw Templifiers. Magnetic drive chillers 100-700 tons.

Conduct Warranty Service Application: Independently inspect and test systems to verify functionality for all CAT I, II, and III equipment.

Perform Start Ups: Verify functionality of new CAT I, II & III equipment. Educate customers on proper use of equipment, maintenance schedule, and operating manual.

Rebuilds/Retrofits: Lead the rebuild and retrofit of a CAT I, II and III level unit. Direct technician levels I and II through hands-on demonstration of the necessary steps. Introduce centrifugal rebuilds.

Jobsite Safety: Wear personal protective equipment when completing service tasks. Complete jobsite hazard assessment prior to initiating service. Adhere to McQuay and customer safety policies and OSHA guidelines.

Customer Service: Demonstrate professionalism in appearance, verbal, and written communication. Interact with customer by offering status reports of service before, during, and after each call. Explain technical information to technical and non-technical audience.

Conduct Technician Training: Responsible for the mentorship of service technician levels I and II, and hands-on training of CAT I, II, and III equipment.

Document Performance: Record and report billing, inventory, timecards, technician tip reports, product quality reports (PQR), and articles as required

Computer Usage: Basic data entry and ability to navigate the use of email, internet, word processing programs. Download programs into CAT I-II equipment and Micro controllers. Analyze chiller trend data to ensure optimal performance.

Exhibit Compliance: Ensure standards, policies, procedures, and maintenance of a clean work area are upheld at all times.

Nature & Scope:

• Takes direction from lead

• Works within well-defined instructions

• Service oriented and comfortable in a fast-paced environment

Knowledge & Skills:

• Working knowledge of construction and safety with a focus of mechanical and electrical systems

• Able to troubleshoot Large and small rooftop units, Split Systems, Chillers, and Boilers.

• Large and small rooftop units, Split Systems, Chillers, and Boiler experience highly preferred.

• Able to assist in the startup and commissioning of Large and small rooftop units, Split Systems and Chillers

• Build consultative relationships and trust with owners and contracting customers.

• Support District office performance by coaching sales personnel in competent equipment product sales, application, and customer support.

• Able to work with software such as Excel, Outlook, OneNote

• Ability to travel throughout the district

• Customer focused individual who is detail and process orientated

• Ability to write correspondence

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

• Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Ability to compute rate, ratio, and percent and to draw and interpret graphs

• Reasoning ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Education:

• Associate's Degree or equivalent from a Technical / Trade School with a certificate in Heating, Ventilation, and Air Conditioning and five (5) years related experience with increasing responsibility; or seven (7) years related experience; or equivalent combination of education and experience. Working knowledge of Microsoft Office software products.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel, and talk or hear. The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch or craw. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.