TMC Supervisor I - Austin, TX Nc52570509

Serco Inc. Austin , TX 78719

Posted 4 months ago

Job Description: The Shift Supervisors shall:

  • Have the knowledge and skills to utilize and operate ITS software, web-based and software applications, as well as utility programs to manage and monitor ITS field devices

  • Have the ability to lead co-workers and make sound decisions, while working in a high-paced and high-pressure environment.

  • Have a customer service focused attitude and excellent communication skills, both in person or via radio/phone

Supervisors shall:

  • Be responsible for delegating tasks among Operators on shift.

  • Conduct TMC Operator incident audits.

  • Lead response to severe incidents, to include coordination with partner agencies.

  • Assist in preparing KPI reports to be incorporated into TMC report deliverables.

  • Be responsible for career development and mentorship for TMC Operators.

  • Act as the primary POC for other agencies operating at CTECC as we ll as external agencies as it relates to current operations.

Required Skills Have one year of TMC or similar supervisory experience within the last four years and have completed TxDOT training.

Employment Type Full time

Career Level

Job ID 52570509

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional AreaTransportation Management

DepartmentSerco's Transportation & Infrastructure business unit has five main business streams - aviation services, Intelligent Transportation Systems (ITS), fleet services, parking services, and infrastructure software integration, with over 1000 personnel providing these services in the federal, state and local markets. Serco operates some of the most advanced transportation systems in the world by combining proven technologies and efficient operations with an unparalleled focus on service excellence.


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TMC Supervisor I - Austin, TX Nc52570509

Serco Inc.