This position ensures the accurate and efficient processing of vehicle titles by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.
Resolve issues with customers, as they are presented either upon discovery or in response to a customer call.
Work exception queues identified by the system.
Resolve exceptions by completing documentation, submitting to the State, and/or working with the customers.
Request Power of Attorney (POA) from customers.
Request funds to pay state fees.
Complete title validation.
Receive POA document sent by the customer.
Monitor aging of titles.
Retrieve new title docs sent by state.
Update & validate exception title in the system.
Record costs of fixing title.
2 or more years of related experience required in the auction/automobile industry or at the Department of Motor Vehicles
High School Diploma or equivalent required.
Effective communication skills required.
Must possess good problem-solving and organizational skills.
Basic computer software skills required.
Valid Notary or ability to become Notary required