Title Express Dallas - Office Manager - Remote

Under the direction of the General Manager, the Office Manager is responsible for leading the office staff to achieve customer service goals and ensure Copart processes are implemented and followed for the Title Express functional unit they oversee. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations. Title Express is responsible for assisting auto insurance companies with the Express of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.

Hire, train, develop and motivate staff members

Manage day-to-day operations of a specified area within the Title Express process.

Ensure all employees under their direct report meet company standards

Ensure performance is within Title Express SLA's and company standards

Provide direction to Team Lead(s) regarding metric-driven goals

Employee scheduling, time and attendance management

Ability to complete all job tasks for positions supervised

Conduct performance reviews and any required crucial conversations according to company standards

Plan and lead meetings with the Team Lead(s) to ensure daily compliance

Handle employee/customer service issues

Other duties as assigned

Required Skills and Experience

High School Degree (GED), some college preferred

Three (3) years office management or equivalent experience

Computer Proficiency (MS Office Suite)

Excellent communication skills -- verbal and written

Excellent customer service skills

Ability to hire, train and develop employees

Basic 10 Key proficiency

Ability to multi task in a fast paced environment

Ability to work in a fast -paced environment

Managing multiple processes for employees

Conflict management skills

Valid Driver's license

Bilingual skill a plus

For nearly four decades, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees.

Our mindset? It's never just a "job" when your coworkers are like family--it's like coming home.