Title 32 IT Specialist (Customer Support) (Mi 110Wg)

Summary

THIS IS AN AIR FORCE NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a TITLE 32 IT SPECIALIST (CUSTOMER SUPPORT) (MI 110WG), Position Description Number D2182P01 and is part of the MI 110 Airlift Wing, Michigan Air National Guard.

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Overview

• Accepting applications

• Open & closing dates

04/10/2024 to 05/01/2024

• Salary

$85,613 - $111,294 per year

• Pay scale & grade

GS 11

• Help

Location

1 vacancy in the following location:

• Battle Creek, MI 1 vacancy

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel

• You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Temporary

• 4 Year

• Work schedule

Full-time -

• Service

Excepted

• Promotion potential

11

• Job family (Series)

2210 Information Technology Management

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Announcement number

MI-12353124-AF-24-135

• Control number

785894600

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This job is open to

• Federal employees

• Excepted service

Current excepted service federal employees.

• Internal to an agency

Current federal employees of this agency.

• National Guard & reserves

Current members, those who want to join or transitioning military members.

Clarification from the agency

U.S. Citizens. Area 1: Open to current, permanent technicians of the Michigan National Guard. Area 2 - Open to current members of the Michigan National Guard.

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Duties

• THIS IS A TITLE 32 NATIONAL GAURD POISITION THAT REQUIRES MILITARY MEMBERSHIP*

This position is located in the Operations Section of a Base Communications Unit, Mission Support Group, in an Air National Guard Wing. This is an Air National Guard (ANG) Dual Status Technician position requiring military membership, compatible military skill assignment, and classification. This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.

1.Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.

2.Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.

3.Provides customer technical assistance and support for all users.

4.Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.

5.Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.

6.Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations.

7.Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems.

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Requirements

Conditions of Employment

• AIR NATIONAL GUARD MEMBERSHIP REQUIRED. If you are not sure you are eligible for military membership, please contact a Michigan Air National Guard recruiter prior to applying for this position.

• This is an excepted service position that requires membership in a compatible military assignment in the Michigan Air National Guard, required prior to the effective date of placement.

• Selectee will be required to wear the military uniform.

• Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.

• Applicants who are not currently a member of the Michigan Air National Guard must be eligible for immediate membership and employment in the Michigan Air National Guard in the military grade listed in this announcement.

• Males born after 31 December 1959 must be registered for Selective Service.

• Federal employment suitability as determined by a background investigation.

• May be required to successfully complete a probationary period.

• Participation in direct deposit is mandatory

• Must have a valid civilian driver's license.

Qualifications

In your resume you will need to address the general and specialized experience listed below. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position.

Military Grades: E1

• E4

SPECIALIZED EXPERIENCE:

Months Required: 36 Months

36 months knowledge and experience in providing customer technical assistance and support for all users. Can provide ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Can perform independent research of literature and consults with a variety of vendors, IT and communications specialists in other agencies, and members of professional associations to determine availability and feasibility of modifying existing systems. Provides cost analyses for new/upgrade infrastructure and architecture capabilities. Can analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation.

Education

No substitution of education allowed for this position.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position.

• Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

To apply for this position, you must submit a complete Application Package which includes:

1.Your resume showing work schedule, hours worked per week, start and end dates (format must include Month and Year; MM/YY - MM/YY) of employment and a full, complete explanation of job experiences.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12353124

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Agency contact information

Kaitlyn Kean

Email

kaitlyn.s.kean.civ@army.mil

Address

MI 110 Airlift Wing

3367 W Dickman Rd

Battle Creek, MI 49015-1291

US

Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

• Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy

• Reasonable accommodation policy

• Financial suitability

• Selective Service

• New employee probationary period

• Signature and false statements

• Privacy Act

• Social security number request

Help

Required Documents

To apply for this position, you must submit a complete Application Package which includes:

1.Your resume showing work schedule, hours worked per week, start and end dates (format must include Month and Year; MM/YY - MM/YY) of employment and a full, complete explanation of job experiences.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

How to Apply

To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12353124

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Read more

Agency contact information

Kaitlyn Kean

Email

kaitlyn.s.kean.civ@army.mil

Address

MI 110 Airlift Wing

3367 W Dickman Rd

Battle Creek, MI 49015-1291

US

Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Read more

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy

• Reasonable accommodation policy

• Financial suitability

• Selective Service

• New employee probationary period

• Signature and false statements

• Privacy Act

• Social security number request

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Overview

• Accepting applications

• Open & closing dates

04/10/2024 to 05/01/2024

• Salary

$85,613 - $111,294 per year

• Pay scale & grade

GS 11

• Location

1 vacancy in the following location:

• Battle Creek, MI 1 vacancy

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel

• You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Temporary

• 4 Year

• Work schedule

Full-time -

• Service

Excepted

• Promotion potential

11

• Job family (Series)

2210 Information Technology Management

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Announcement number

MI-12353124-AF-24-135

• Control number

785894600

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/785894600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.