TIS Technician - Sy24/25

TITLE: TIS Technician

LOCATION: North Central Office

The Kansas City, Kansas Public Schools (KCKPS) is a nationally recognized urban school district that serves approximately 22,000 students and 60+ different languages are spoken in the homes of our students. KCKPS is home to Sumner Academy, the #6 highest rated High School in the Nation and #1 High School in Kansas according to the US News rankings.

With Head Start/preschools, 28 elementary schools, 7 middle schools, and 5 college and career academies/high schools, we are the fifth largest district in the state of Kansas and our student population is approximately 56% Hispanic, 24% African American, 9% White, and 6% Asian. To serve our students, the district employs approximately 4,000 employees including more than 1,800 teachers.

JOB GOAL:

The goal of the TIS Technician is to install, maintain, and troubleshoot computers for district

staff and students; providing support for software, hardware, and peripheral problems; and

assisting with other technology needs.

ESSENTIAL FUNCTIONS:

• Configure operating systems and software, using standard District and administrative

packages.

• Repairs damaged devices and is responsible for the outbound repair process when needed.

• Installs, assembles, and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; installs cables or directs therewiring of cables as required for new installations and office reconfiguration when necessary or as directed by supervisors.

• Troubleshoots problems with devices, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required.

• Acts as a technical resource in assisting staff and students to resolve problems with equipment and data; communicates with the help desk to facilitate exchange of information and advice; implements solutions or notifies users as required.

• Assists in instructing staff and students in the use of standard district and administrative software, when required.

• Perform other duties as assigned by Hardware Manager, Assistant Director, or the Director of TIS.

• Instruct staff and students in the use and care of new and existing equipment.

• Determine feasibility of repair of damaged or obsolete equipment and report it to the supervisors.

QUALIFICATIONS:

• Apple Technician Certification, highly desirable, A+ Certification, or equivalent experience (Mac and PC Experience highly desired)

• Deep familiarity with iOS, Mac OS and Windows highly desired

• High School Diploma

• Experience with Mosyle and/or JAMF

• At least one year of experience troubleshooting and repairing computers, preferably Apple Devices.

• Ability to demonstrate good customer service skills while interfacing with faculty, students, staff, and administrators.

• Must have reliable transportation.

COMMUNICATION / ORGANIZATION: Maintains communication with district staff. Utilizes existing

technology effectively in the performance of duties. Performs other related work as required.

REASONING ABILITY: Ability to solve practical problems. Ability to interpret a variety of

instructions furnished in written, oral, or schedule form. Flexibility is required to work with others;

work with data utilizing defined but different processes; and operate equipment using a variety of

standardized methods.

LANGUAGE SKILLS: are required to perform multiple technical tasks with a potential need to

upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to

satisfactorily perform the functions of the job include utilizing diagnostic and application software;

trouble shooting hardware and software problems on MACs; adhering to safety practices; planning and

managing projects; and preparing and maintaining accurate records.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must

be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this job, the employee is regularly required to sit, walk, stand and talk

or hear. The employee must occasionally lift and/or move up to 50 pounds. The employee must

occasionally push items of 50 pounds such as pushing on a bike or a wheelchair or

moving/rearranging furniture. Specific vision abilities required by this job include close vision,

distance vision, and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of

those an employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions. The noise level in the work environment is usually loud and is a standard acceptable level

for this environment.

OTHER SKILLS and ABILITIES: Specific Knowledge based competencies required to satisfactorily

perform the functions of the job include MAC computer operations (including peripheral equipment);

and safety practices and procedures. Some problem solving may be required to identify issues and

select action plans. Apple TVs, Chromecasts, document cameras, TVs and any other AV related

equipment used in instruction or meetings.

SALARY: Based on KCKPS Salary Schedule

FLSA STATUS: Non-Exempt, Hourly

TERMS OF EMPLOYMENT: 211 Days

REPORTS TO: Hardware Manager

EVALUATION: Performance of this position will be evaluated in accordance with the

Board of Education policy on evaluation

Signatures

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. The individual holding this position performs additional duties and additional duties may be assigned.

Kansas City, Kansas Public Schools is an Equal Opportunity Employer. KCKPS is an equal opportunity employer and shall not discriminate in its employment practices and policies with respect to hiring, compensation, terms, conditions, or privileges of employment because of an individual's race, color, religion, sex/gender (to include orientation, identity, or expression), age, disability, national origin, genetic information, or any other basis prohibited by law.

For more information regarding Title IX please contact:

District Compliance Coordinator

2010 N. 59th Street

Kansas City, KS 66104

913-279-2262

Title IX@kckps.org

This job description has been approved by all levels of management: