Timekeeper System Specialist

Ryder System Miami , FL 33196

Posted 1 week ago

Position Description

TheTimekeeper System Specialist will be the subject matter expert (SME) for the time and attendance system (Timekeeper) used by most employees at Ryder. As such, the position is the key link between the system, the employees that use it, either as approving supervisors or employees submitting time, the Human Resources Department (owner of the system), and Payroll Services, who processes the information on a timely basis.


  • A minimum of an associate's degree in human resources, general business, computer systems, or similar discipline

  • Two to three (2-3) years of hands-on experience in human resources practices and policies

  • One (1) year experience with time keeping or payroll systems

  • Experience as a SaaS (software as a service) administrator performing support in hosted production sites a plus

  • Strong oral and written communications skills

  • Ability to:

  • Create and maintain professional relationships within all levels of the organization(peers,work groups,customers,and supervisors)

  • Work independently and as a member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capability of multi-tasking, and high organizational and excellent time management skills

  • Detail oriented with excellent follow-up practices

  • Must understand the role of Human Resources and how it influences the business and its employees in day-to-day activities

  • Must have the ability to train and influence and persuade the system's day-to-day users

  • Knowledge and appreciation for the interrelationship between the timekeeping system and Payroll Services

  • General knowledge of compliance rules and regulations (Ryder, federal, state, and local) as they pertain to timekeeping for U. S., Puerto Rico, and Canada

  • Knowledge of SAP a plus

  • Proven knowledge of MS Office Suite with emphasis on Excel, Word, and Access


  • Provide expert assistance to employees calling with questions regarding the use of the Timekeeper system: navigation, balances regarding vacation, sick days, floater days, and paid time off

  • Perform periodic data audits to ensure employees are using the Timekeeper system correctly and policies, regulations and contracts are being followed

  • Maintain a strong relationship with HR Operations-Compliance to keep abreast of Ryder policy changes, regulation changes, and new labor contract rules that may affect the system

  • Continuously update training materials and distribute accordingly

  • Ensure that new users, or existing users in new employee categories, have access to the system and are trained in its use

  • Password re-set issues, security group changes, and proxy set-ups


  • Solve any problems users may have relating to navigation and time off balances

  • Ensure consistency in following up with users to resolve issues expediently and correctly

  • Elevate issues to the appropriate resource for quick and correct resolution, if the problem is too complex to be resolved at his/her level

  • Collect as much diagnostic information, as needed, before elevating the issue

  • Run reports that will point out issues with the system, missing information, wrong balances, etc., on a periodic basis

  • Design, in close partnership with HRIS and Compliance, key performance indicators (KPI) to properly track and measure system usage

  • Ensure that training materials are up to date - both from a system perspective and a compliance perspective

  • Develop knowledge repository for issue resolutions in support of employee Frequently Asked Question (FAQs)

  • Suggest enhancements on existing processes and workflow to improve day-to-day operations

  • Create new reports from the time and attendance system

  • Other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Timekeeper System Specialist

Ryder System