Proliant is looking for a Time and Labor Technician to join our team.
The Time and Labor Technician is responsible for providing client support in a team atmosphere and acts as the main point of contact for a group of clients.
Communicating with clients via phone and email to provide assistance with technical, navigational, and time system related inquiries
Work as a liaison with other departments to provide excellent customer service to our customers
Answering client questions on how to use time and labor to fit their business objectives
Support our clients on their day to day operations and questions about our time and labor product Maintain in depth knowledge of our time and labor product, features and usage
Assist clients with time clock set-up, communication, and functionality
Build and adjust time and attendance parameters, accrual policies, attendance policies, etc.
Research various time system issues for internal and external clients
Professionally service clients and collaborate with other technician(s)
Work with various file imports/exports
Use analytical skills to solve problems
Strong organization and time management skills; ability to work under tight timelines and pressure
Experience in the Payroll or HR field is a plus
Time and Attendance experience preferred
Salary: Dependent on Experience
This is an excellent opportunity to in with a growing, respected company that believes in promotion from within. We offer a great work environment and great location! Benefits include Medical, Dental, Life, Short-term Disability, Long-term Disability, Flexible Spending Accounts, Paid time off, supplemental programs, and much more!