Position: Floor Supervisor
Reports to: Store Manager
Roles and Responsibilities Be a part of our purpose led, performance driven brand to "step outside, work together and make it better" by using purposeful actions first and collaborate with others to create positive change.
Customer Service / Sales Environment
Promotes Timberland brand, brand purpose, and lives Timberland brand values
Model Selling Manager Role.
Directing of Sales Associates.
Assist with ongoing training of Sales Associates.
Communicate sales objectives and motivate sales staff.
Resolve customer issues.
Maintain LP & Safety Awareness.
Maintain visual standards.
Perform all opening / closing management responsibilities.
Accountable for Key Performance Indicators.
Ensure compliance to all Core Policies and Procedures.
Hardware maintenance. (CCTV, PC, POS, Handhelds, Printers)
Assist Store Manager with operations training.
Mark out of stocks: Defective, Damage product, employee allotments, charitable donations.
Maintenance & placing of supply orders.
Inventory Control. (Shipping & Receiving, transfers, alterations & repairs, known thefts, miss-mates, damages)
Maintains organization & effectiveness of stockroom in compliance with Timberland standards.
Enforcement of employee health and safety policies.