Position Purpose Greet and escort guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.
Essential Job Functions
Meet and greet guests as they arrive. Ensure even distribution of tables for each server.
Always remember to smile.
Verbally communicate to server the table number sat and the number of guests.
Politely take guests to table. Hand them menus, a wine list, and inform them who their server will be. Inform guests of specials and leave with a courteous greeting.
Clean and display proper menus before, during, and after shift.
Check floor for debris, sweep and use carpet sweeper if necessary.
Assist wait staff and bus staff as needed.
Ability to lift up to 35 pounds unassisted on occasion.
Assist with to-go orders.
Thank all guests graciously and invite them to return.
Perform other duties as assigned per Manager.
Perform other duties as assigned.
Previous hospitality experience preferred but not necessary.
Able to read, write and speak verbally in English.
Excellent communication skills and familiarity with the hospitality industry.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public.
Ability to work a flexible schedule including days, nights, weekends and holidays.
Reporting Relationship F/B Manager.
Exemption Status Non-Exempt
Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Beverly Garland's Holiday Inn