Pacific Office Automation Portland , OR 97228
Posted 7 days ago
Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking a Tier III Help Desk Technician for our office in Beaverton, OR.
The Tier III Help Desk Technician is the last line of technical support for server and network escalations for our clients. As a Tier III staff member, you are the final point of escalation for the help desk. You will be interacting with clients and third-party vendors to resolve highly technical issues involving all aspects of our client's IT environment. You should be able to demonstrate exceptional critical thinking, systems analysis, and breadth of technology capabilities along with excellent customer service skills.
Essential Job Duties
Work within the enterprise ticketing system
Manage personal workflow to ensure efficient operations
Conscientious documentation of all activities
Troubleshoot advanced software, hardware, and network issues.
Setup new user and email accounts that did not succeed
Troubleshoot advanced printer and Software issues on Client PCs
Troubleshoot advanced networking issues
Troubleshoot Server down issues
Troubleshoot Hardware/server alerts from Infrastructure
Document Resolution steps for closed tickets and notes for escalations
Document new issues for Tier 2 in IT glue
Monitor Backup systems and work with a backup team to restore customer data as needed
Escalate to Tier four as needed, continue to track and follow up on the issue until resolved
Work issues to resolution
Mentor Tier 1 & 2
Aid in training Tier 1 & 2
Provide technical support over the phone or Web to end-users
Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
Work with TAM/Sales as needed to resolve issues
Provide root cause analysis as needed
Qualifications
5+ years of MSP experience and 7+ years of IT experience
Associates or Bachelors degree
MCSE (or MCITP)
CISP/CCNA/CCNP
Network+ or A+ Certifications.
Knowledge and hands-on experience providing technical support to users using Windows 7, Windows 8, and other mainstream Microsoft applications
Benefits
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA Programs
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.
#LI-Onsite
Pacific Office Automation