Tier III Help Desk Specialist (1099)

Hartwig Staffing is partnered with a company based out of the DMV area that is looking to add a contract Tier III Help Desk Specialist to their team. Compensation for this role is up to $50 per hour. This is an on-site position.

Requirements:

• Associate degree with 5+ years of relevant experience.
• Required experience with ServiceNow ticketing system.
• Flexibility to support a rotating 24/7 schedule.
• Ability to work onsite at GSA Headquarters in Washington DC, 3-5 days per week as needed.
• Strong communication and collaboration skills with diverse stakeholders.
• Friendly, helpful attitude with good interpersonal skills and empathy.
• Excellent skills in Microsoft Office (Word, Excel, etc.).
• Knowledge of G Suite applications (Sheets, Docs, Slides) is a plus.
• Ability to train end users on common technical issues.
• Capable of providing technical support over the phone.
• Strong problem-solving skills and abstract thinking.
• U.S. Citizenship.
• Ability to obtain and maintain a Public Trust clearance.

Why you want the job:

• Great benefits: health, 401K, PTO, work-life balance, yearly bonus.
• A growing and stable company.
• Great company culture.
• Remote position.

No C2C or sponsorship is available at this time.