Panasonic Corporation Of North America Leawood , KS 66211
Posted 2 weeks ago
Essential Job Functions:
Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.
Ensure all tickets/escalations are followed up with in a timely and efficient manner
Escalate and work closely with software engineers when an issue arises beyond Tier II capabilities
Work to document processes by creating SOP's and maintaining them for training and ISO purposes
Maintain system capabilities by testing existing equipment and programs when new features are rolled out.
Try out new systems and software when applicable.
Train new users on proper use of software.
Other duties, as assigned
Job Requirements:
Previous call center experience preferred
Fundamental understanding of electronics required
Ability to read and understand technical documents and manuals
Ability to perform multiple tasks simultaneously
Ability to work in a diverse, team-based environment
Ability to work independently with limited guidance
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion
Intermediate skills with Microsoft Office Suite including Excel and PowerPoint
The hourly range of $18.00-22.00hr is just one component of Panasonic's Total Package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location.
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Connect North America.
Panasonic Corporation Of North America