Tier 3 Support Engineer

Seismic San Diego , CA 92140

Posted 11 months ago

With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the world's top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.

As a critical member of our core engineering Tier 3 Support Team, you will provide significant impact as you tackle the most complex production issues that require strong technical depth and analytical skills. You'll work with a complex, data intensive and high transaction enterprise application platform to identify root cause issues. Collaboration will be key as you work with multiple, geographically dispersed engineering teams to ensure resolution. You'll be expected to code but will also dive into issues within cloud infrastructure and DevOps as well. At the end of the day, you'll help us achieve our mission of ensuring we have happy customers.

Qualifications:

  • CS (or STEM) degree with strong fundamentals in data structures and algorithms

  • 3+ years of designing and developing software applications

  • Experienced with distributed system design and debugging

  • Familiarity with cloud technologies preferred (Azure, AWS)

  • Excellent communication skills to work with a diverse set of internal stakeholders and external customers

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Tier 3 Support Engineer

Seismic