Tier 2 IT Service Desk- Brooklyn

Morgan & Morgan Brooklyn , NY 11216

Posted 3 days ago

At Morgan & Morgan, the work we do matters. For millions of Americans, were the last line of defense against big companies that will trample anyone in their path to make a quick buck. From attorneys to client support staff to the marketing and web teams, every member of our firm has a key role to play in the fight for consumer rights.

Its a fight we are winning, having recovered more than $7 billion for hundreds of thousands of people.

Our 3,000 employees are all united by one mission: For The People. Were not just another law firm. Theres only one Morgan & Morgan, and well say it again the work we do matters.

So, are you ready to join the fight?

We are a large law firm looking for a skilled, people-oriented individual to join our elite group of Service Desk Technicians responsible for providing 5-star front-line user support. Ideal candidates have a passion for serving others while also possessing a demonstrable set of technical skills.

The position will be a work from home set up with travel to other work at home staff members needing I.T. assistance.

The ideal candidate will possess an A+ Certification, 2+ years of I.T. helpdesk experience, excellent communication, service ticket documentation, and customer service skills.

Responsibilities Include:

  • Provide top-level technical phone support for 3000 end users.
  • Provide desktop, application and network application incident resolution.
  • Manage user installation and relocations requests.
  • Must have the ability to troubleshoot various virtual desktop issues.
  • Must have demonstrated ability to assist in the use of a variety of business software and operating systems.
  • Must have the ability to develop and maintain documentation for procedures and processes.
  • Track and report project status as required.
  • Meet all assigned milestones and due dates.
  • Provide weekly status activities for IT management.
  • Present a professional image as a representative of the company.
  • Candidate must also be available to be included in weekly on-call after hours support rotation.

Requirements

This is a remote position but it is required to be physically located in Brooklyn.

Education and Experience

  • 1-2 years experience required in the service desk support
  • Experience with Microsoft Windows 7, Windows 10
  • Experience with Microsoft Office 2010 and Office 365
  • Experience with VMWare Horizon View preferred
  • High School Diploma or equivalent
  • Bachelors in Computer Science Management Information Systems or equivalent technical background preferred

Required Experience

A+ Certification (if not already possessed must obtain within 90 days of hire).

2+ years of experience in an IT Helpdesk Role

Excellent Communication and Customer Service Skills

Strongly Preferred Experience

A+ Certification (or equivalent)

Active directory

VMWare View

Salesforce

Aderant Total Office\Client Profiles

Office 365

ServiceNow

Benefits

Health benefits, PTO, and 401K

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Hvac Service Tech II Brooklyn

Sears

Posted 1 week ago

VIEW JOBS 10/14/2020 12:00:00 AM 2021-01-12T00:00 Job Description Req/Job ID: 999949BR Employing Entity: Transform SR Home Improvement Products LLC Employment Category: Regular, Full-time Job Function: Repair/Installation Store ID: 24811: SHP HVAC Long Island $5,000 Sign On Bonus Join the Transform Home Improvement team as an HVAC Technician! No On-Call Work! No Sundays! Join Us Today! At Transform, we provide our HVAC Techs competitive pay and ongoing training in a collaborative, supportive, and team-oriented setting. In the repair technician role, you will enjoy working independently as a representative of a leading retailer and in-home service provider. For the HVAC Service Technician, we provide the following: * Service van * Uniforms * Laptop computer * Smartphone * Industry training * Career opportunities The HVAC Technician is responsible for providing timely and quality repairs of customers' products (Heat Pumps, Heating Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers) while maintaining the highest level of customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company. Job Requirements * Performs timely and quality repairs in resolving customer complaints and provides direction and mentors Preventative Maintenance Check Technician as applicable * Diagnoses and repairs appliances and equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable * Maintains high level of customer satisfaction through efficient and timely customer resolution * Follows the Value Added Services and Products (VASP) Process (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems and other Home Improvement items as appropriate) by effectively communicating the benefits to the customer, when applicable * Maintains the highest level of service standards and communicates openly with District Technical Manager to assist as needed with resolving customer issues * Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition * Completes all Break/Fix Technician training elements within required timeframes * Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products and clearly articulates complex HVAC issues in simplified terms to ensure customer understanding * Possesses the ability to independently replaces compressors, evaporator coils, condenser coils, and full condensing units * Experience repairing and replacing ductwork and diagnosing air flow problems * Performs other duties as assigned Job Requirements: * EPA Certification Required * Ability to read, write and speak English and apply written text of a technical nature in order to answer questions, solve problems or complete job tasks * Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units including extensive brazing experience * Ability to receive truck stock at home if a Company vehicle is retained at the Break Fix Technician's residence or other location * Ability to do off season installs and work variable and flexible hours, including significant overtime as needed, along with overnight and Sunday service as needed * Ability to follow appropriate industry specific regulations related to the handling of hazardous materials * Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb & lift/carry up to 75 lbs while accessing various interior and exterior landscapes with different levels of terrain * "Ability to drive and travel long distances of over 5 hours, in various weather conditions and in various demographic areas " * Must be able to read and understand schematic diagrams. * Must have working knowledge of subheat and supercool * Ability to possess valid driver's license in state of employment and vehicle insurance #HomeServices 24811 Sears Brooklyn NY

Tier 2 IT Service Desk- Brooklyn

Morgan & Morgan