Tier 2 IT Service Desk- Brooklyn

Morgan & Morgan Brooklyn , NY 11216

Posted 3 days ago

At Morgan & Morgan, the work we do matters. For millions of Americans, were the last line of defense against big companies that will trample anyone in their path to make a quick buck. From attorneys to client support staff to the marketing and web teams, every member of our firm has a key role to play in the fight for consumer rights.

Its a fight we are winning, having recovered more than $7 billion for hundreds of thousands of people.

Our 3,000 employees are all united by one mission: For The People. Were not just another law firm. Theres only one Morgan & Morgan, and well say it again the work we do matters.

So, are you ready to join the fight?

We are a large law firm looking for a skilled, people-oriented individual to join our elite group of Service Desk Technicians responsible for providing 5-star front-line user support. Ideal candidates have a passion for serving others while also possessing a demonstrable set of technical skills.

The position will be a work from home set up with travel to other work at home staff members needing I.T. assistance.

The ideal candidate will possess an A+ Certification, 2+ years of I.T. helpdesk experience, excellent communication, service ticket documentation, and customer service skills.

Responsibilities Include:

  • Provide top-level technical phone support for 3000 end users.
  • Provide desktop, application and network application incident resolution.
  • Manage user installation and relocations requests.
  • Must have the ability to troubleshoot various virtual desktop issues.
  • Must have demonstrated ability to assist in the use of a variety of business software and operating systems.
  • Must have the ability to develop and maintain documentation for procedures and processes.
  • Track and report project status as required.
  • Meet all assigned milestones and due dates.
  • Provide weekly status activities for IT management.
  • Present a professional image as a representative of the company.
  • Candidate must also be available to be included in weekly on-call after hours support rotation.


This is a remote position but it is required to be physically located in Brooklyn.

Education and Experience

  • 1-2 years experience required in the service desk support
  • Experience with Microsoft Windows 7, Windows 10
  • Experience with Microsoft Office 2010 and Office 365
  • Experience with VMWare Horizon View preferred
  • High School Diploma or equivalent
  • Bachelors in Computer Science Management Information Systems or equivalent technical background preferred

Required Experience

A+ Certification (if not already possessed must obtain within 90 days of hire).

2+ years of experience in an IT Helpdesk Role

Excellent Communication and Customer Service Skills

Strongly Preferred Experience

A+ Certification (or equivalent)

Active directory

VMWare View


Aderant Total Office\Client Profiles

Office 365



Health benefits, PTO, and 401K

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Tier 2 IT Service Desk- Brooklyn

Morgan & Morgan