Tier 1 IT Helpdesk Technician

Overview

BigBear.ai is seeking a talented IT Technician who can support the company's need to provision and deprovision accounts, setup and maintain devices, monitor systems, track inventory, maintain infrastructure, and support end-users. The successful candidate will have experience with technologies such as Windows 10, Microsoft 365, MacOS, Android & iOS devices, software installation, and basic networking. This position will be providing support out of our Tysons, VA office and will be expected to be onsite 3 days a week.

This position will offer remote flexibility (3 days in the Tysons Corner office).

This position will be at the forefront of all major IT Department initiatives, improvements, and modifications. As such it will play a major role in departmental goal performance, while also being exposed to new technologies, systems, and processes.

What you will do

• Provide Tier 1 helpdesk support for end-users

• Work in collaboration with Tier 2 and 3 technicians

• Provision and deprovision accounts

• Setup and maintain devices

• Troubleshoot hardware and configuration issues

• Provide end-user training on devices and software

• Take detailed notes, and work within a structured ticketing system

• Write technical documents for end-users and internal team

• Perform inventory audits

• Process IT shipping and receiving needs

• Run reports on health of IT systems

• Ability to make independent decisions within established processes with limited direction.

What you need to have

• At least 1-3 years of relevant, professional experience

• Working knowledge with three or more of the following:

• Windows 10 administration

• MacOS administration

• Linux administration

• Android and iOS remote management

• Cloud technologies (Office 365, Azure, AWS, etc.)

• Helpdesk ticketing systems (Remedy, Heat, ConnectWise, Autotask, etc.)

• L2 and L3 networking

• Inventory tracking systems

• Provisioning and deprovisioning accounts in a major SaaS platform

• Ability to follow and adhere to written procedures, processes, and standards

• Ability to interact and communicate with clients and peers in a positive, collaborative, and constructive manner

• Good organizational and time management skills to handle multiple tasks simultaneously

• Good communication skills

• Ability to acquire a US Government security clearance and manage data enclaves that contain export-controlled CUI

What we'd like you to have

• IT certifications such as Network+, A+, Security+, MCSE, CCNA

• Experience in either an Enterprise IT infrastructure or within a Managed Service Provider

• Experience in a customer-service industry

About BigBear.ai

BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on BigBear.ai's predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in Columbia, Maryland, BigBear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit https://bigbear.ai/ and follow BigBear.ai on LinkedIn: @BigBear.ai and X: @BigBearai.