Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment. Shift work is required.
MANDATORY SKILLS: Three (3) years of Help Desk experience with a Bachelors Degree in a Business, Technical or Math related field. Five (5) years with an Associates Degree or seven (7) years experience may be substituted for the Bachelors Degree.IMPORTANT: DoD 8570 Compliance with internal certification level 1 is required.
OPTIONAL SKILLS: Desired Qualifications:
Nexus Repository, Integrated Development Environment
AWS Technologies (API Gateway, S3, etc.)
Internet Crawling Software (Google Web Service, Lucidworks Fusion)
SQL; Cloud development experience.
May be required to respond to after-hours requests as required in a 24 x 7 environment.
About Avid Technology Professionals
Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.
The ATP Employee Benefits package includes:
A Supportive and Equitable Working Environment that is both Stimulating and Challenging
Competitive Hourly Salary
Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes
Automatic Approved Overtime (as long as contract permits)
Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component
Company Medical Coverage Plans - HMO, Open Access, PPO plans
Company Dental Plan - widely accepted, comprehensive, and flexible
Progressive Overtime Policy
Flexible Spending Account benefit
Lucrative Referral Bonus Policy
Holiday Scheduling that Coincides with Government Holidays
Robust Professional Expenses & Training Program
Short and Long Term Disability
Avid Technology Professionals