Golden Entertainment, Inc. Las Vegas , NV 89134
Posted 3 days ago
Summary:
Provide prompt, courteous and efficient handling of all guest needs related to reservations and sales of shows, attractions, and other services offered.
Essential Functions and Responsibilities:
Provide excellent customer service while selling tickets to the Strat tower, rides, and shows as well as upselling packages
Upsell all transactions including, but not limited to, additional rides, restaurants, packages, shows and special events
Accurately handle cash, credit cards, and other types of payments on a regular basis
Provide directional assistance to guests as requested
Communicate and work closely with other departments to remain current on any updates or changes regarding Stratosphere amenities
Initiate the greeting, welcome guests in a friendly manner, and thank them for their patronage
Offer information regarding property promotions, products, services, and events taking place
Smile, make eye contact, and use the guest's name while interacting
Provide outstanding customer service in a timely manner to both guests and fellow employees
Perform other duties as assigned
Requirements:
Qualifications
1 year of previous cash handling and customer service experience preferred
Prior experience working in a team or group environment
Excellent communication skills, both written and verbal
Basic computer skills
At least 18 years of age
High school diploma or equivalent preferred
Able to effectively communication in English, both written and verbal
Bilingual in Spanish preferred
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Physical Requirements
Constantly lift and/or carry up to 15 lbs. at floor, knee, and waist levels
Frequently squat, kneel, walk, and communicate vis radio
Constantly using vision and hearing, bending, reaching, twisting, and standing
Work Environment Potential Conditions
Indoor
Noisy and smoky
Extreme heights
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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Golden Entertainment, Inc.