Ticket/Gate Agent (Seasonal) - MSN

Delta Air Lines, Inc. Madison , WI 53706

Posted 2 months ago

Delta Ticket/Gate Agents in MSN receive a $500 sign-on bonus after 6 months of employment!

  • Vision: Deliver world-class service to all customers.

  • Mission: Make every customer feel like the most valued person.

As a Seasonal Customer Service Agent,you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Seasonal Customer Service Agents work between 150 and 800 hours per year, serving our customers in both the ticketing and gate areas at airport locations. Seasonal work will depend on the operational need of the station and location. Seasonal Agents will be subject to recall at any time during the calendar year based on operational demand.

Seasonal Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week.

This position comes with a profit-sharing program and Delta's industry-leading travel privileges (free flights!).

Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.

All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

Customer Service Agents serving as a Ticket Agent are the first to greet our customers to guide and assist them with the ticketing and baggage check-in process. You will:

  • Greet customers to guide and assist them with the ticketing and baggage check-in process.

  • Use a computer to sell, print, and reissue tickets.

  • Manage the check-in process, ensuring that customers have the proper travel documentation.

  • Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.

  • Several other lifting tasks will involve handling items as low as floor level and as high as waist level.

  • Practices safety-conscious behaviors in all operational processes and procedures.

Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning, and gate boarding. You will:

  • Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.

  • Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.

  • Practices safety-conscious behaviors in all operational processes and procedures.

What you need to succeed (minimum qualifications)

  • Embraces diverse people, thinking, and styles.

  • Consistently makes safety and security, of self and others, the priority.

  • High School diploma, GED, or High School Equivalency.

  • Must be at least 18 years of age.

  • Must be proficient in English.

  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.

  • Possess basic computer skills.

  • Must successfully pass a Customer Service Assessment.

  • Frequently lift bags or items weighing up to and including 50 pounds.

  • Occasionally list bags or items weighing between 50 and 70 pounds.

  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.

  • Pass a post-offer pre-employment drug test.

  • Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.

  • Must be able to pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.

  • Be authorized to work in the US.

  • Where permitted by applicable law, must have received or be willing to receive the COVIS-19 vaccine by date of hire to be considered for a U.S-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • N/A
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Server MSN Airport

SSP Group

Posted 3 days ago

VIEW JOBS 9/29/2022 12:00:00 AM 2022-12-28T00:00 <p>Passionate about your career? You've come to the right place.</p><p>If you're looking for a growing company filled with passionate people who place a premium on building a world-class culture, then you've come to the right place. We're a trailblazing team of food travel experts who have set our sights on transforming the taste of airport dining across North America.</p><p>Benefits, Compensation and Care</p><p>At SSP America we believe if we take care of our employees, our employees will take care of our passengers. That's why we offer competitive benefits, and our first source for filling management positions is our internal team.</p><ul><li><p>Health &amp; Prescription Plans</p></li><li><p>Dental Plan</p></li><li><p>Vision Plan</p></li><li><p>Life Plan</p></li><li><p>Paid Public Holidays</p></li><li><p>Paid Vacation</p></li><li><p>401K Plan (with company match)</p></li><li><p>Awards and Recognition</p></li><li><p>Meal Plan</p></li><li><p>Free Parking</p></li><li><p>Gym Discounts</p></li><li><p>Uniform Shirts and Apparel Accessories are Provided (as applicable)</p></li><li><p>Employee Assistance Program (including short-term counseling, simple will, financial &amp; legal consultation, referrals for child/elder/pet care)</p></li></ul><p>Job Description</p><ul><li><p>$2.35 / Hour Plus Tips</p></li><li><p>Full-time or Part-Time Shifts Available</p></li><li><p>Free Parking or Bus Pass Reimbursement</p></li><li><p>Free Meal every shift</p></li><li><p>2 weeks PTO (Paid Time Off)</p></li><li><p>Immediate Hiring</p></li><li><p>Great Advancement Opportunity's</p></li></ul><p>We are currently hiring for Servers to work at Mad Town Gastropub, Ancora, Look Mom No Hands, and Metcalfes located inside the Madison Regional Airport</p><p>This is a full-time or part-time position with a pay rate of $2.35 / hour</p><p>At SSP America, our Servers are one of our most important customer service roles</p><p>Here are a few things you can expect when you join our team as a Server</p><ul><li><p>Answer questions and offer suggestions regarding food, beverages, and services of the facility</p></li><li><p>Accurately input orders into the POS system</p></li><li><p>Prepare dishes for service, to include ladling soup, tossing salads, cutting portions of pie and desserts, and brewing coffee</p></li><li><p>Observe guests to anticipate their needs and respond to any additional requests</p></li><li><p>Clear all dishes away from table</p></li><li><p>Balance and reconcile all assigned open and closed checks by totaling bills and accepting payments</p></li><li><p>Clear and reset all counters or tables at the conclusion of each course</p></li><li><p>Other duties as assigned</p></li></ul><p>The ideal candidate for this position has:</p><ul><li><p>6 months' experience working in retail or food service environment preferred</p></li><li><p>High school diploma preferred</p></li><li><p>Verbal and written communication</p></li><li><p>Ability to read, speak, and understand the English language in order to communicate with guests and take orders</p></li><li><p>Experience in dealing with problems involving customer service</p></li><li><p>Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc.</p></li><li><p>Food handlers permit, as required by law</p></li><li><p>Brand certification, as required</p></li><li><p>Ability to remember, recite, and promote the variety of menu items</p></li><li><p>Ability to operate a keyboard &amp; point of sale procedures to pre-check an order &amp; close out a check</p></li><li><p>Ability to stand and work in confined spaces for long periods of time</p></li></ul><p>#SSP-MSN</p><p>Skills &amp; Requirements Qualifications</p><br> SSP Group Madison WI

Ticket/Gate Agent (Seasonal) - MSN

Delta Air Lines, Inc.