Ticket Operations Coordinator

This position coordinates many aspects of the day to day and gameday operations for the JMA Wireless Dome Box Office. This position is specifically responsible for providing excellent customer service to all patrons who attend events at the JMA Wireless Dome through phone, in-person and written interactions. In addition, this position is responsible for managing box office operations during all Men's Lacrosse games and assisting in the management of box office operations during Football & Men's Basketball games. Furthermore, this position is responsible for communicating with patrons on all email communication to the box office email accounts. In addition, this position assists in the coordination of the Football and Men's Basketball program's complimentary ticket requests for home and away contests as well as other sports as assigned. Lastly, this position is responsible for assisting in all aspects of the gameday ticket seller staff scheduling, hiring, and training procedures.

Qualifications

• Bachelor's degree required or combination of high school degree

• Three (3) plus years of experience in ticket operations at the professional or collegiate level with one (1) plus year(s) of managerial experience.

• Intermediate working knowledge of the Ticketmaster's Archtics system required.

Job Specific Qualifications

• Knowledge of Ticketmaster software (systems).

• Knowledge of NCAA Compliance protocols.

• Strong interpersonal skills and advanced customer service skills

• Ability to independently problem solve when customer is upset.

• Commitment to confidentiality.

• Ability to multi-task when hi-customer traffic exists.

Responsibilities

• Provides customer service to all patrons who attend events at the JMA Wireless Dome.

• Customer service provider via phones and windows during selected times as assigned by Associate Director.

• Responds to all email inquiries to JMA Wireless Dome Box Office email accounts.

• Manages the box office operations for all Men's Lacrosse events and assists in the management of box office operations during Football & Men's Basketball contests.

• Acts as Box Office Manager for non-athletic misc. events as assigned by the Associate Director of Ticket Operations.

• Manages the balancing and reconciling of gameday ticket sales on the Ticketmaster Host system including the cash deposit as well as providing audit and reconciliation reports to management.

• Manages the coordination and ticket distribution of all compliance protocols as it relates to Men's Lacrosse player guest, recruits, coaches, visiting teams, and non-participating student athlete's admissions for home, away, and postseason contests.

• Assists in the coordination and ticket distribution of all NCAA compliance protocols as it relates to Men's Basketball and Football player guest, recruits, coaches, visiting teams, and nonparticipating student athlete's admissions for home, away, and postseason contests.

• Assists with all aspects of the gameday ticket seller staff scheduling, hiring, training as well as the preparation of gameday staff items.

• Acts as Box Office liaison to one or more members of the Ticket Sales Department.

• Other duties as assigned

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.