Ticket Operations Coordinator

Who we are:
The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and a be global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win!

Who you are:
You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it's teams be the best. You are passionate, driven, and ready to work hard and have fun.

Position Summary:
Are you a detail-oriented professional eager to support the ticket operations department for the New Orleans Saints and Pelicans? Look no further! We are seeking a full-time Ticket Operations Coordinator to join our dynamic team. This individual will be responsible for processing all ticket sales orders, while assisting with maintaining ticket accounts and supporting the game day box offices.

What you will be doing:
Specific duties include, but are not limited to:

Process ticket sales orders and requests daily for both the New Orleans Saints and New Orleans Pelicans
Assist with maintenance of all accounts, including but not limited to: account's financial details, seat relocations, seat and ticket upgrade requests, editing of account information while adhering to policies and procedures
Assist in reporting and all ticket operations functions on game days
Coordinate inventory for both single game and season ticket plans
Coordinate the overall operation of the Saints and Pelicans will call and sales/box office windows on all game days
Oversee the processing and delivery methods of all plan ticket orders and requests
Assist with the maintenance on all accounts with regards to accounts' financial details, seat relocations, seat/ticket upgrade requests, and the editing of account information based upon approved policies and procedures
Act as the Ticket Operations' liaison among Sales, Fan Experience and Sponsorship to develop and oversee operating functions and ticket request fulfillment
Assist with the daily financial reporting to the Financial department, including delivery of account payments
Assist in the production, design, and distribution of tickets and related media
Act as customer service representative for customer inquiries; possess a knowledge of the events in other departments in order to answer customer questions or direct them to the proper staff member

What you'll bring:

Bachelor's degree from an accredited university or college
2+ years of experience utilizing ticketing systems and software (SeatGeek, Ticketmaster, etc.)
Proven understanding of Microsoft Office Suite
Outstanding customer service skills and a team-player mindset
Successfully able to work independently, as well as in a group setting
Ability to work in a fast-paced, deadline-oriented environment
Possess the ability to react efficiently to change and handle various tasks that may be assigned
Must be able to come to work promptly and regularly in accordance with NFL and NBA schedules, which will include some late nights and weekends, particularly during the respective seasons

Working Conditions:

Must be able to sit and work at a computer 80% of the day
Ability to work nights, weekends, and holidays as needed based on the schedule of the NFL and NBA
Occasionally move general office equipment or supplies up to 20 pounds

What we offer:

Medical, Dental, Vision Insurance options
401K with employer contributions
Paid parental leave
PTO and paid holidays
Wellness Program