Ticket Office Manager

This role is responsible for the short and long term strategic planning for a centralized University Ticket Office operation. Proceeds on own initiative with little guidance making decisions affecting work unit such as deviations from or exceptions to policy. Helps to manage internal controls/procedures for Ticket Office while maintaining cutting edge industry standards.

Primary Function of Organizational Unit

The University Ticket Office is the central outlet for information about the ticketing of athletic events, Student Government Association, arts and cultural events on the campus of North Carolina A&T State University.

Work Hours Monday-Friday, Weekends, Evenings, Schedule will vary according to event requirements Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

Key Responsibilities and Related Competencies

Required Competency Planning and Organizing Duties

1.Interprets, implements and recommends changes to rules, regulations, policies ad procedures set forth by the department, University or outside entities; coordinates and implements improves changes in policies and procedures affecting the ticket office; responsible for updating policy and procedures manual

2.Responsible for managing internal controls/procedures; auditing procedures and reports, segregation of duties, safeguarding of funds, access to ticketing system, responsible for voiding and transferring of tickets

3.Responsible for administering and managing event staff contract to ensure vendor is complying per contractual agreement

4.Responsible for the management of ticketing, parking, tailgating, etc. on event day

5.Responsible for planning operations for all events and hiring appropriate number of staff for each event

6.Must be able to pivot and adjust operational needs and modify or change work schedules to ensure effective performance of all duties and delivery of services based on changing requirements

7.Responsible for planning and make recommendations for ticket sales for special tournaments, play off and bowl games

Required Competency Information Analysis and Decision Making Duties

1.Plans and implements new ticketing procedures and/or revisions to ticketing computer system

2.Responsible for aligning ticket operations to reflect best practices per current industry standards. i.e. on-line presence, digital tickets, creation of events

3.Responsible for the reliability and accuracy of ticketing database

4.Responsible for designing all ticketing images

Required Competency Budget Management Duties

1.Responsible for preparing Ticket Office annual budget and monitoring throughout the year, basing some decisions on budget limitations, must have the ability to adjust budget

2.Responsible for the development of procedures and policies related to the financial reporting of the operation

3.Reconciles tickets sales and cash deposits and prepares reports or financial settlements regarding ticket office activities and events

4.Research order-entry mistakes and make corrections

5.Assist in setting prices for various activities and events

Required Competency Human Resources Management Duties

1.Responsible for the supervision of a lead cashier, assistant manager and up to 40 university temporary event staff depending on event and student workers

2.Coordinates the Ticket Office personnel matters such as classification, recruiting and new hire actions, interviewing and selection new staff, resolving employee grievances and ensuring compliance with applicable policies

3.Manage, evaluate, and foster professional growth of staff

4.Help compile Policy and Procedure Manual for new temporary staff, student workers, office operations

5.Responsible for the scheduling and training of all employees

6.Sign off on timesheets of Ticket Office staff

7.Coordinate regular meetings with staff

8.Analyzes and plans for event needs for ticketing staff, equipment, supplies, and services and takes appropriate action based on budget limitations

9.Responsible for coordinating and managing the contracted event staff, if applicable, for each event, working closely with the company lead to secure staff for all events

Required Competency Communication Duties

1.Responsible for working collaboratively with University departments, Athletics, Student Affairs, University Events, Theater, Chancellor's Office, etc. to develop a plan for ticket sales, ticket scanning and staffing for all events

2.Answers inquiries and communicates information regarding upcoming events or new developments within the department which requires independent judgment and discretion

3.Compiles reports or financial statements regarding ticket office activities and events

4.Work with marketing staff on generating ticketing information to communicate to event attendees prior to the day of event

5.Coordinate season book/advance ticket sales with athletic department, AAF and other areas as required

6.Supervise the distribution of all complimentary tickets including necessary paperwork

7.Coordinates with internal/external agencies regarding ticket sales for non-University events