T&I Operations Specialist II

RESPONSIBILITIES

• Prepare, post and balance data for more complex account activities on the trust accounting system which may include fees, various income processing, disbursements, deposits, incoming/outgoing wires, asset purchases/sales or receipts/deliveries, reversals/corrections etc.; ensure timeliness of items and complete necessary follow-up as needed

• Perform account maintenance including negative confirmation notifications

• Provide timely and accurate validation of security trade statements; including cash settlements and accountable for promptly resolving outstanding items

• Perform various reconciliations - such as system blotter/Trust DDA, fees, asset positions, vault assets, suspense accounts etc.

• Report, track and/or resolve delinquencies related to real estate, liabilities, promissory notes

• Process disbursements of account funds to beneficiaries, pension participants and bill payments via workflows including printing/mailing checks, maintain and process ACH payments, reconcile bank entries related to payments

• Process incoming and outgoing asset transfers including working with brokers/advisors to transmit asset transfers, follow-up to ensure transfer is completed and posted and maintain cost basis (tax lot accounting); must ensure all assets are timely and accurately received or delivered as requested

• Perform timely quality control on new accounts; follow-up on items as appropriate

• Manage and research projects and problems as assigned may include working with corporate-wide trust associates, customers, brokers/custodians as well as performing back-up duties

• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts,

expectations, policies and procedures and apply them to daily tasks

• Deliver a consistent, high level of service within our Serving More standards

• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills

• Written and Verbal Communication

• Ability to understand and follow directions

• Adaptable to change

• Basic Computer Skills

• Analytical Thinking

• Able to Multi-Task or Juggle Priorities

• Problem/Situation Analysis

• Technical Expertise

• Ability to work as part of a team

SCHEDULE

Typical office hours are Monday through Friday 8am to 5pm. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. After initial training, a flexible work arrangement is possible, such as working in office 3 days/week, home 2.

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

High school diploma or equivalent required

Prior experience in trust, accounting or banking field preferred

2-4 years trust accounting experience a plus

Intermediate knowledge of Microsoft Office products (i.e. Excel) required

Ability to interpret and apply technical instructions preferred