Thrift Store Sales Associate: Part-Time

Working at Northern Virginia Family Service (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS' breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. At NVFS, we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone's unique contributions.

Join the NVFS Family: We are looking to hire a part-time Sales Associate to join the NVFS Thrift Store team! As the Sales Associate, you represent the Falls Church Clock Tower Thrift Shop and NVFS by effectively supporting the shopping needs of both new and returning customers. You will work with clients to implement the store's sales strategy, promote featured merchandise, and perform cash register and front of store operational duties as needed. Each donor, customer, and store volunteer have a meaningful role in supporting the NVFS mission and the Sales Associate plays a vital role.

Benefits and Compensation: We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.

This position has a pay of $15 per hour.

Work hours: Saturdays 10am

• 6pm and Sundays 11am

• 5pm; flexibility for weekdays.

In this role, you will:

• Create a superior customer experience by providing high levels of customer service.

• Engage customers, understand their needs, and learn sales and donation opportunities.

• Work well in team environment with other staff and volunteers.

• Maintain orderliness of sales floor and store displays to ensure presentation of items and merchandise are visually appealing to support the customer / buyer experience.

• Assist in marketing efforts working in collaboration with the store manager and other staff.

• Process sales transactions ensuring accuracy of payment.

• Process merchandise following pricing guidelines.

• Process store donations according to established guidelines.

• Foster team environment with other staff and volunteers.

• Assist manager with annual inventories as assigned.

• Work under supervision of Manger and/or Assistant Manager in a timely manner

• Maintain current level of knowledge on NVFS programs and events.

Your Background: We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.

• Ability to use a cash register, calculator, credit card processing machine and make change accurately

• Related work experience in retail sales and customer service preferred

• Familiarity with Thrift Store and aftermarket pricing a plus

• Marketing experience a plus

• Oral and written fluency in English; Spanish language fluency a plus. Additional language skills always welcome.

• Must be able to speak English and interact with English-speaking customers/donors without assistance with translation

• Strong customer service orientation: ability to communicate respectfully, clearly, effectively, tactfully and patiently in-person and on the phone

• Ability to work collaboratively with other thrift store staff

• Excellent at multi-tasking with solution-oriented and collaborative approach

• Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet; working knowledge of Microsoft Office Suite

• Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability

Additional Requirements:

• Successful completion of background checks upon hire

• Must have reliable transportation

• Must be available to work holidays, evening and weekends as needed and on short notice.

• Must be able to lift and move up to 25 pounds of clothing and/or house wares (which may be large or bulky) on and off of retail fixtures such as shelving up to six (6) feet high and clothing racks up to four (4) feet high and z-racks up to six (6) feet high.

NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace.

NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.