At CrowdStrike we're on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. We've earned numerous honors and top rankings for our technology, organization and people - clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let's talk.
About the Role:
The CrowdStrike OverWatch Premium Team is seeking a motivated individual with very strong technical skills to work with a team of analysts and technical staff to understand and fulfill client requirements, exchange threat intelligence with clients and internal teams and brief clients on security threats and incident response. The OverWatch Premium team delivers White Glove service to augment OverWatch hunting and provides a personal, focused and attentive experience to customers that expect a top-tier, proactive, professional service.
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.
Ideal candidates will be based in the Eastern Time Zone.
Work closely with Threat Response Analysts to convey threats and product recommendations to our customers
Coordinate with Security Response team to help design new, interesting or unique threats based on observed malicious behavior
Generate high-quality customer deliverables to meet the criteria and expectations of the service such as: conducting ongoing customer environment assessments, performing threat analysis, researching and assessing customer's threats and IOCs, authoring customer security health reports, holding quarterly customer health-check calls.
Provide subject matter expertise and insight to clients for industry attack trends and defenses
Build strong advisory relationships with customers and continuously exceeding client expectations.
Guide clients through Threat Response findings and providing subject matter expertise for response activities such as taking remediation actions in situations that require action to be taken.
Gather client input and feedback across client base to influence service roadmaps.
What You'll Need
Bachelor's degree in information security or related discipline or the equivalent of 6 years or more in the industry in job experience.
2 or more years of significant client relationship management experience
Strong written and verbal communication skills
Prior experience in managed or enterprise information security services, incident response, forensics, malware analysis, penetration testing, or network defense
Strong understanding of common enterprise technologies
Proven ability to convey extremely technical concepts to audiences with varying technical prowess
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Competitive vacation policy
Comprehensive health benefits + 401k plan
Paid parental leave, including adoption
Flexible work environment
Stocked fridges, coffee, soda, and lots of treats
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work.
CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
CrowdStrike participates in the E-Verify program.
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