Proofpoint Inc Sunnyvale , CA 94085
We are looking for a highly intelligent, driven person to join a dynamic group of people who are passionate about saving the world from the growing threat of e-mail messaging abuse. And we're competing against a very active, creative, and motivated adversary who was credited as sending over 40 trillion spam messages last year alone! If you're interested in helping us achieve our goal and rid the world of spam, we'd definitely like to speak with you. We offer a challenging environment that fosters creativity and rewards excellence.
Member of a creative, enthusiastic, and geographically-distributed team (in a 24/7/365 "follow the sun" model) that is responsible for identifying, parameterizing, and responding quickly to spam attacks levied against some of the world's largest organizations
Provide responses and explanations to customers who request assistance through our ticketing system
Analyze email messages reported by customers in order to determine correct classification (spam, threat, bulk, ham)
Be available in an on-call basis to analyze e-mail messages to determine correct classification (spam, threat, bulk, ham)
Perform deep analyses of spam message headers & structures to identify novel spam features, and design regular-expression (regex) based rules to detect those features
Participate in attack post-mortems to improve the team's response to threats
Provide responses and explanations to customers in a positive, professional manner
Analyze misclassified messages (spam and legitimate) and make updates to spam definitions to correct their classifications.
Ad-hoc development of tools as necessary to aid/streamline analysis activities
Help us define the landscape, prevalence, and evolution of messaging abuse, threats, and attacks by participating in future requirements definition discussions of our products
Familiarity with Unix environments and comfort with a range of Unix command line tools for manipulating and extracting content from text files
Strong written and verbal communication skills, including the ability to convey highly technical information in an accessible manner
Experience with Perl, especially advanced regular expressions and Unix command line invocations
General familiarity with how mail delivery works, including SMTP
Willingness to play an important technical role that does NOT primarily involve development
General curiosity about the headers and structure of email messages
Demonstrated analytical and creative problem-solving abilities
Willingness to interact with customers (web and occasionally phone-based support) to help resolve their issues
Ability to work independently yet fully integrate with worldwide, remote teams
Can-do attitude with a focus on problem solving, product quality, and a strong desire to get the job done
Requirements/Education and/or Equivalent Experience (including technical and non-technical capabilities)
BSCS or equivalent, or equivalent technical experience.