Thoroughbred Race Track Agent

SUMMARY

Works with other Agents and Dispatch team to maximize loads and revenue, while supervising the OTR Drivers while at your residing racetrack/training center. Previous thoroughbred race track experience is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide our customers and potential customers excellent service and response.

• Make rounds through all the barns daily to provide customer service, and book shipping requests.

• Load and unload trucks that come in or out of the racetrack.

• Assist drivers & grooms with loading/unloading tack. Transport tack in pick-up truck to/from barns as needed.

• Travel as needed to other racetracks/sales.

• Assist in other transportation related functions as necessary.

Coordinates Local and OTR trips with other offices and agents to obtain maximum utilization of trucks and revenue. Communicate with drivers, dispatch, agents, and Payroll/Billing on pertinent trip details.

• Work with other Agents in your area to coordinate trips and provide excellent customer service.

• Work with the OTR Dispatcher to coordinate scheduling of trucks when needed.

• Work with the Dispatcher in Lexington/Ocala to maximize utilization of trucks.

• Notify agents when trucks are in the area to maximize horses on the return trip.

• Communicate and share truck load information with Dispatch team member (Lexington/Ocala) so all parties can be notified of departure and arrival information.

• Communicate to the Dispatch team if there is a need for an attendant so that attendants can be assigned to a trip if necessary.

• Communicate trip detail to help driver(s) be well prepared for the trip(s).

• Call drivers when trip changes or comes up after normal call-in times.

Coordinate with Fleet Manager to have the equipment which is domiciled at your racetrack serviced thus preventing operational delays and safety issues.

SUPERVISORY RESPONSIBILITIES

Supervise, communicate, and coach drivers while in your presence to constantly improve our customer service and safety. Communicate any driver concerns to the Safety Director/OTR Dispatcher. Coordinate and dispatch the drivers who are domiciled at the racetrack in which you reside. Address complaints and resolve problems.