Customer Service Representative- 3rd Shift Weeknights
We are searching for a Overnight Customer Service Representative to join our team! As a member of our staff, you will get the opportunity to serve your community by enabling all people to enhance their lives through fitness in a judgement free environment. You will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
Some of your responsibilities will include:
This is an overnight position from 10 pm to 6 am, Sunday through Thursday.
Customer Service/Front Desk Activities:
Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point of sale system.
Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
Exceeding the minimum required daily statistics.
Ability to assess and assist in emergency medical situations.
Upholding rules and policies in the facility.
Close shift for the business day.
Uphold integrity and security of sensitive company documents.
Lead by example and maintain consistent accountability.
Communicate between staff members any changes or information that is pertinent to their positions.
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Checking members into fitness classes daily using Datatrak systems.
Creating new memberships and guest accounts for members.
Uphold integrity and security with member documents and sensitive information at all times.
Club Cleanliness and Maintenance:
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Completion of daily and weekly cleaning responsibilities.
Track Key Performance Indicators such as guest counts, cancels, info calls
Uphold the positive, energetic, upbeat culture of Planet Fitness.
6-12 months of Customer Service experience is preferred.
High school diploma/GED equivalent required.
Must be 18 years of age or older.
Basic computer proficiency with an eye for accuracy.
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Positive leadership and diplomacy skills.
Problem solving skills.
Must be able to work overnight hours.
Be a representative of the core values of National Fitness Partners at all times, by upholding the beliefs of Teamwork, Passion, Integrity, Positivity, Accountability
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to lift up to 75 lbs.
Frequent climbing, balancing, kneeling and crouching during shift.
Will encounter toxic chemicals during shift including but not limited to:
Windex (window cleaner)
Enviro Care Sanitizer
(Please ask your manager for the fully extensive list if needed)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.