Third-Party Help Desk Department Specialist II

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

#bringyourflavor

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What you will be doing

As a Third-Party Help Desk Department Specialist II, you are a direct resource for pharmacies in resolving Pharmacy Third-Party claims processing issues and assisting pharmacy staff on billing procedures. Responsibilities include troubleshooting and determining the source of a Third-Party problem, reacting to the issue promptly, following up with a resolution to the pharmacy and educating pharmacy staff on billing procedures.

The position will be based in Boise, Idaho, or one of our main regional offices Chicago, IL, or Phoenix, AZ.

Main responsibilities

• Answer pharmacy calls about Third-Party billing, assist retail pharmacies and ensure issues are identified and resolved promptly.

• Thorough documentation of calls into a proprietary call management system for resolving, escalating, tracking, and reporting of Third-Party billing issues.

• Serve as a liaison between pharmacies and insurance plans to assist in resolving prescription billing issues.

• Service to pharmacies includes flexibility in shift schedule to include evenings and Saturdays.

• Assist other departments with specific projects as assigned.

• Cross-train in other areas within the department.

• Understand and respond to internal edits (proprietary billing blocks) to ensure accurate and compliant billing.

• Troubleshoot and communicate pharmacy billing and procedural issues to other internal departments for resolution.

• Simultaneously work with as many as 10 applications and programs to assist stores in accurately locating or adjusting billing information to serve pharmacy customers.

• Ability to set priorities, plan, and coordinate work activities, as well as manage time and resources so that work objectives are accomplished within the time standards of a call center environment.

What we are searching for

• Licensed/certified technician or minimum 2 years of retail pharmacy or equivalent experience preferred.

• High School diploma or equivalent required

• Problem-solving abilities and attention to detail.

• Familiarity with multiple pharmacy software systems a plus.

• Excellent customer service skills.

• Knowledge of Third-Party processing and NCPDP Industry Standards preferred.

• Proficient in Microsoft Office (Excel, Word, Outlook, Teams).

• Excellent written and verbal communication skills.

• Strong follow-through skills with focus on problem resolution.

• Ability to multi-task and prioritize workload.

• Readily adapts to new systems and processes.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).