Theatre Front Desk Assistant

Position Summary

The Theatre Front Desk Assistant helps support the Front of House needs of the Majestic Theatre operations. Duties include supporting the Senior Administrative Specialist with customer service, data entry, financial processing, and other admin tasks. Successful candidate will have intermediate to advanced skills in Microsoft Suite.

Responsible for the operation of the main reception desk at Majestic Theatre. Responds to routine requests for information.

Provides customer service to patrons, by telephone, email, and in person. Performs general clerical, cashier, administrative support, and custodial duties. These tasks are illustrative only and may include other related duties.

Part-time, non-represented, casual position

Approximately 20 hours per week

Monday-Friday late morning to afternoon

Must meet all qualifications and requirements as listed in the position description.

At Parks and Recreation, our mission is to preserve and create a community heritage by providing places and programs designed to enhance the quality of life. The Majestic Theatre brings a wide range of artistic productions and arts education programs to Corvallis.

Essential Functions

Serves as a support role to the Senior Administrative Specialist for day to day operations and routine clerical duties.

Serves as receptionist greeting patrons. Answers phones, routes calls and takes messages.

Sends and responds to email and provides requested information.

Performs as the first point of contact with the public.

Handles financial transactions and performs basic mathematical calculations in cashier duties. Utilizes Operations Management Software programs for conducting day to day business.

Enters data into Tyler-Munis and other financial systems. Closes out till at end of shift; counts cash; balances till bags; completes daily revenue report; prepares bank deposit, and performs any other related duties to assure City cash handling procedures are followed in accordance with City accounting policies and internal controls.

Responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff. Refers advanced requests to a Senior Administrative Specialist or Theatre Supervisor.

Registers participants for camps, classes, services and other programs. Sells tickets to Majestic events. Communicates information regarding programs and content in response to inquiries from the public.

Schedules rentals and performs data entry of registration information.

Provides tours of facility for potential renters.

Assists with patron control in lobby and entrance area.Cleans areas around reception, in the lobby and entrance.

Acts ethically and honestly; applies ethical standards of behavior to daily work activities and interactions. Builds confidence in the City through own actions.

Conforms with all safety rules and performs work is a safe manner.

Delivers excellent customer service to diverse audiences.

Maintains effective work relationships.

Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.

Qualifications and Skills

Education and Experience

Two years related experience or education in office/business procedures or related area; or combination of education and experience that provides the employee with the knowledge, skills and abilities to perform the essential functions of the position.

Knowledge, Skills and Abilities

Working knowledge basic office procedures and techniques for organization and filing. Ability to maintain manual and electronic filing and record-keeping systems.

Working knowledge of business English, spelling, punctuation, basic math and grammar.

Working knowledge of cash register operation and cashier practices that include register balancing.

Effective clerical skills, including typing/word processing, filing and operation of standard office equipment.

Effective interpersonal, customer service, communication and telephone skills.

Ability to communicate effectively to a variety of audiences and to give and understand oral instructions.

Good customer service skills and the ability to interact with groups of all ages, to get along well with coworkers, the public, staff and volunteers and to maintain effective working relationships.

Ability to use a computer, and to learn department specific computer hardware and software, to perform the essential functions of the position.

Ability to enforce safety regulations.

Work in a busy environment and handle crowds while answering telephone calls.

Special Requirements

Certified in basic CPR/AED and first aid within 6 months of employment.

Demonstrable commitment to sustainability.

Demonstrable commitment to promoting and enhancing equity, diversity and inclusion.

The individual shall not pose a direct threat to the health or safety of the individual or others in the workplace.

Ability to pass a pre-employment background and/or criminal history check.

How to Apply

Qualified applicants must submit an online application located on the City of Corvallis website (click on "Apply" above). Position is open until filled. Applicantsare encouraged toinclude acover letter and resume with the online application; however,resumes will not be accepted in lieu of a completed online application. Late or incomplete applications will not be accepted/considered.

An Affirmative Action/Equal Opportunity Employer in Compliance with ADA.