At The North Face, we push the boundaries of innovation with our product design and development of premier apparel, equipment and footwear to enable and inspire athletes and enthusiasts to Never Stop Exploring. We remain deeply proud to be the first choice of the world's most accomplished climbers, mountaineers, extreme skiers, snowboarders, endurance runners, and explorers. If you have a passion for the outdoors and enjoy a fast-paced environment, this is the place for you!
The primary responsibility of the Assistant Store Manager is to educate and motivate a team of brand advocates who in turn inspire a global movement of outdoor exploration. By taking an active leadership role for the team on the sales floor, the Assistant Manager partners with the Store Manager to maximize profitability by ensuring that customer care, merchandising, operations, sustainability and outdoor participation direction is consistent and in compliance with company standards.
This position is also responsible for establishing control-related standards and procedures. Establish control-related standards and procedures.
Key Responsibilities 1. Customer Care and Sales Supervision: coaches and develops staff to exceed individuals and store productivity goals; coaches and develops staff to provide exceptional customer service by building a loyal customer base, understanding customer needs and educating customers on the benefits of TNF products; acts as a Manager-On-Duty and supervises floor coverage and activities, including opening and closing store as scheduled; achieves individual productivity goals.
2.Merchandising Supervision: partners with the Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies; communicates with Store Manager and/or directly to TNF corporate partners regarding merchandising assortment, trends, and needs; ensures merchandise on selling floor is replenished appropriately.
3.Training and Coaching: partners with Store Manager to supervise and conduct staff training; ensures that the Selling Supervisor is adequately educated to facilitate training activities for staff; reports training progress to the Store Manager and maintains staff training records; supervises stock room operations and ensures shipping and receiving standards and inventory integrity are maintained.
4.Operations Management and HR Management: supports the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports; assists in the creation and maintenance of positive employee relations through building, developing, and leading a quality store team; partners with the Store Manager to ensure on-going specific and immediate coaching and feedback are provided to the staff; monitor and maintain compliance of all company policies and procedures and communicate/educate all staff members; assists Store Manager in the selection and hiring of qualified candidates.