Deer Valley Resorts Park City , UT 84060
Posted 4 days ago
Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match
PURPOSE OF POSITION: To oversee all aspects of daily customer service operations at The Lodges. To ensure guest, owner and employee satisfaction at The Lodges. To provide a safe environment for the guests, owners and employees. To achieve budgeted profitability by adhering to Deer Valley Resort Service and Safety Standards and exercise fiscal responsibility and sound management practices.
RESPONSIBILITIES:
Act as a liaison for all departments in The Lodges, working with all departments and department managers to foster a spirit of teamwork and cooperation
As a member of Deer Valley Management Team, demonstrate and uphold all DVR policies and provide corrective discipline action when necessary
Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy. Document problems and resolutions and respond promptly to all owner and guest requests
Manage all front desk operations, including but not limited to concierge, bell staff, ticket sales and guest reservation check-in and check-out procedures
Ensure staffing levels provide quality coverage and effective workflow in all departments. Schedules should adhere to budgetary guidelines; service standards should reflect occupancy levels if not mutually exclusive
Hire, train, schedule, supervise and perform timely evaluations of full time and seasonal guest services staff
Implement controls/checklists, as appropriate
Conduct daily stand-up meetings and participate in weekly department manager staff meetings
In conjunction with the The Lodges General Manager review monthly financial statements including balance sheet and profit and loss statements
Facilitate communication with owners regarding special concierge requests, coordinating owner communication and booking all owner reservations
Have working knowledge of all department operations and cross train as needed
Maintain office inventory and organize and maintain records, files, calendars, and a variety of databases
Oversee the process of The Lodges check requests, financial records, including but not limited to budget preparation and tracking, posting code training, and owner billing
Attend association board meetings and annual meetings as required
Participate in committees as assigned
General knowledge of Park City preferred
Other duties and responsibilities as assigned
QUALIFICATIONS:
Minimum of two years management experience in the hospitality industry, preferably front desk, concierge or front of house
Must be computer literate and have a working knowledge of Word and Excel
Property management system experience preferred
Possess strong interpersonal verbal and written communication skills and the ability to develop professional relationships with Association Board of Directors, homeowners, guests and staff
Possess tremendous patience and understanding, superior problem solving skills and have a great sense of humor and professional demeanor
Must be able to multi-task, be organized, and prioritize effectively
Working knowledge of budgets and front office accounting procedures
Working knowledge of HOA management and specific governing documents
Must have experience in management of condo rental program, including owner relations and solicitation of owners
Must be able to manage the staff required for the daily operations in The Lodges, including the HOAs, management only and rental management residences in contract with DVRL&M
Flexible schedule, weekends and evening shifts required
Must be able to lift 30 lbs., carry luggage and have a valid Utah Driver's License
DATES OF EMPLOYMENT:
PAY RATE:
Deer Valley Resort is an Equal Opportunity Employer.
Deer Valley Resorts