The Grill Server

Wyndham Worldwide Napa , CA 94558

Posted 2 months ago

Dolce is now seeking a The Grill Server to join our team at the Dolce Silverado location in Napa, California.

Job Summary

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Education & Experience

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements

  • Flexible and long hours sometimes required.

  • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.

  • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

General Requirements

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

  • Maintain a friendly and warm demeanor at all times.

Fundamental Requirements

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

  • Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.

  • Have a thorough knowledge of menus and current specials in applicable outlets.

  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

  • Pre-bus all tables removing soiled dishes after each course.

  • Be familiar with the operation of the P.O.S system.

  • Perform cashiering functions by closing checks and preparing end of shift paperwork.

  • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

  • Ensure that tables and side stands are kept stocked, tidy and clean.

  • Keep all beverages at least full (coffee, tea, soda, water, and lemonade).

  • Breakdown trays of soiled dishes and linen in the dishroom according to established standards.

  • Answer the telephone according to standards.

  • Consistently upsell food, beverage and promotional items to guests.

  • Be familiar with fire extinguishers, locations and know how to use them.

  • Receive and deliver food and beverage orders and collect payment.

  • Ensure overall guest satisfaction.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Dolce Silverado, 1600 Atlas Peak Road, Napa, California 94558

Employment Status: Full-time

What we expect from you

  • Bring your best every day

  • Put our guests first

  • Strive to exceed expectations in all you do

What you can expect from us

  • Best-in-class training and career development

  • Supportive and engaged team

  • Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Napa

Apply now "

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The Grill Server

Wyndham Worldwide